Account Executive, Mid Market

The opportunity

We are looking for an experienced Account Executive to join our Sydney-based sales team and own new-business growth across Malaysia, Singapore, and Hong Kong.You will manage the full Mid-Market sales cycle, from outbound prospecting through to close, while building trusted relationships with senior customer stakeholders across the region. This role requires a consultative, value-based selling approach and the ability to adapt to different APAC markets and buying environments.

What you'll be doing

• Own new-business sales across Malaysia, Singapore, and Hong Kong.
• Build and manage a healthy pipeline across Mid-Market and Enterprise accounts.
• Generate and progress pipeline through a balanced inbound and outbound approach.
• Ensure at least 40% of total qualified pipeline value is sourced through outbound activity, measured quarterly.
• Manage the complete sales cycle, from prospecting and discovery through to negotiation and close.
• Develop compelling, tailored product demonstrations and business cases based on customer needs.
• Build relationships with senior commercial, customer experience, and technology stakeholders.
• Maintain accurate forecasts, consistent CRM hygiene, and clear visibility of revenue performance.
• Develop strong product knowledge and effectively communicate the value of Fin and Intercom's broader platform.
• Represent the voice of the customer to Marketing, Product, Customer Success, and other internal teams.
• Contribute to a high-performing sales culture through collaboration, knowledge sharing, and peer support.

What we're looking for

• 5+ years of quota-carrying Account Executive experience, including at least 3 years selling SaaS.
• Fluent spoken English with strong written English.
• Previous working experience in these regions, through outbound and working with partners.
• A proven track record of meeting or exceeding new-business targets.
• Demonstrated success closing complex, multi-stakeholder Mid-Market and Enterprise deals.
• Proven ability to source at least 40% of qualified pipeline value through outbound prospecting.
• Strong discovery, consultative selling, value-selling, negotiation, forecasting, and closing skills.
• Experience engaging senior commercial, customer experience, or technology stakeholders.
• The ability to sell effectively across Malaysia, Singapore, and Hong Kong and adapt your approach to different customer and market contexts.
• Commercial curiosity, resilience, intellectual curiosity, and a strong sense of ownership.

How success will be measured

• Achievement of new-business quota and revenue targets.
• At least 40% of qualified pipeline value sourced through outbound activity each quarter.
• Consistent creation and progression of high-quality Mid-Market and Enterprise opportunities.
• Forecast accuracy and disciplined CRM management.
• Successful engagement and relationship development with senior customer stakeholders.
• Positive contribution to the wider APAC sales team and customer feedback loop.

Benefits

• Competitive salary and equity in a fast-growing technology company.
• Catered lunch every weekday, plus a fully stocked kitchen.
• Regular compensation reviews to recognise strong performance.
• Unlimited access to Claude Code and best-in-class AI tools, with experimentation and building encouraged.
• Flexible paid time off policy.
• Healthcare stipend towards private health insurance for you and your partner or spouse.
• MacBook as standard, with Windows available for certain roles where needed.

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