Village Support Officer

Provide support & comfort to our lovely residents, by applying your exceptional customer service & hospitable nature to ensure their needs are met.

• Peace of mind provider or as we call it, Village Support Officer.
• Do you get joy from being a valued support to people?
• Do you want to work for an organisation that genuinely cares for both its employees and customers?

About Keyton:

With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Keyton Perks & Benefits:

• Training and working with a supportive and fun team
• Thrive as part of a strong team in an exceptional work environment
• Career development and growth opportunities
• Employee referral program
• Employee Deals
• Health & Wellbeing and Reward Program
• Sonder mental wellbeing app access
• Excellent company benefits and discounts on offer
• Discounted health insurance, annual vaccinations and skin checks
• The opportunity to make a meaningful impact in the lives of our residents

The Role:

Tucked away in a peaceful oasis in the Hills District, with its tranquil surroundings and landscaped gardens, Lutanda Manor offers a warm and friendly community, with quality amenities and a supportive environment.

We currently have a genuinely rewarding opportunity for a customer-focused and reliable Village Support Officer to join the team on a casual basis. The successful candidate will be providing customer service, comfort, and support to our residents when they need is most.

This is an excellent, flexible opportunity for someone seeking meaningful work that fits around university study commitments.

Reporting to the Village Manager, your duties will include:

• Building positive, respectful relationships with residents to enhance their quality of life and sense of belonging
• Conducting welfare checks to ensure resident comfort and safety
• Responding to resident enquiries and assisting with meal delivery where required
• Responding to call outs and initiating emergency services where required
• Undertaking first aid where required
• Initiating emergency services where required
• Performing basic administrative tasks
• Assisting with our colourful village events
• Providing assistance with miscellaneous tasks around the village, as directed by manager

About You:

A professional and positive approach is required at all times to ensure that all residents’ needs are met, as well as having the following:

• Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
• Demonstrated customer service experience
• Exceptional interpersonal skillswith an approachable personality that helps build trust and rapport with residents, families, and team members
• A current First Aid & CPR Certificate (or be willing to obtain)
• Have strong organisational skills, with the ability to manage and prioritise multiple tasks effectively
• The ability to remain calm and respond appropriately in emergency situations
• Be highly motivated and able to take initiative
• Have basic computer skills

Ready to Join the Fun?

If you’re calm under pressure, love a varied customer service role and are committed to creating a secure and caring environment, we’d love to hear from you. Join us in supporting a vibrant community of independent seniors—your work will truly make a difference every day. Apply now and be part of something rewarding.

Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Support Officer opportunity and explain how your skills, qualifications and interests align with our requirements.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.