Office Experience Assistant

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Employment Type: 6-month Fixed-Term Contract

OurOffice Experienceteam plays a key role in fostering an outstanding workplace experience for both our employees and clients alike. From ensuring a welcoming reception to coordinating seamless office operations, we prioritize service,professionalismand efficiency.

Reporting to theOffice ExperienceSeniorManager, theOffice ExperienceAssistant willteameffectivelywith theMelbourneOffice Experienceteam (3), tosupport daily operations, including reception, officelogistics,eventsand facilities management - ensuring the highest standards of service delivery.This role is ideal for someone who thrives on acts of service and prefersto be on their feet making things happen, rather than behind a desk.

Due to the nature of the role, this position requires in-office presence5 days perweek(Monday - Friday).

What You'll Do

Office Coordination, Front-of-House & Facilities

• Deliver high-quality reception services, including greeting clients andassistingwith inquiries and front-of-house operations
• Ensure reception and client-facing areas are consistentlymaintainedto a professional standard
• Assistwithvisitor management processes, including issuing and tracking security and access passes
• Liaise withBuilding Management and security teamsregardingoperational issues
• Log andtrackmaintenance requests for cleaning, repairs, and other operational needs to ensure a seamless workplace experience
• Maintain shares spaces such as kitchens, meeting rooms, and utility areas, ensuring they are clean,stockedand functional
• Monitor and restock daily amenities, including food, beverages, and pantry supplies
• Respond promptly to inquiries and requests from theOffice Experienceinbox
• Assistwithprocurement and stock control of office supplies, corporate stationery and food and beverage
• Provide administrative support, including bulk photocopying, binding, large mailouts and ad hoc tasks asrequired
• Support expense management processes andassistin preparing presentations for office meetings
• Assistwithadditionaltasks and requests to ensure the officeoperatessmoothly and efficiently
• Provide backup for otherOffice Experience team members as needed

Functions, Events &OfficeExperience

• Coordinate meeting room preparation and reset according to booking requirements, including furniture arrangements, AV configuration, catering, and prompt tidying forsubsequentuse
• Assistwith the planning and coordination ofoffice-related events, including setup, catering and logistical support for both internal and client-facing functions
• Assistwiththe organisation and execution of internal events such as team-building activities, milestonecelebrationsand other initiatives to foster engagement and a positive workplace culture
• Actively support key office and employee engagement initiatives, promoting a welcoming and inclusive environment

What You'll Bring

• Demonstratedexperience in a customer-service focusedrole such asreception,office administration, hospitality, retailor similar
• A strong focus on delivering excellence in service, with a commitment to enhancing employeeand client experiences
• Intermediate skillsin Microsoft Suite(Outlook, PowerPoint,Exceland Word)
• Sound organisational skills, with the ability toprioritisetasks and manage competing deadlines effectively
• Strong interpersonal andcommunication skills
• A proactive, solution-oriented mindset,demonstratingaccountability and adaptability in carrying out a wide range of responsibilities
• Team player, with a strong willingness toassistothers

Additional info

Diversity of thought, background, and experience is a core part of our BCG values and is key to how we deliver value to clients.

We are committed to fostering a diverse,and inclusive environment where everyone feels valued, connected, empowered to be themselves and contribute to their fullest potential.

Applications are encouraged from people of all backgrounds, including Indigenous Australians, individuals with disability, those from culturally or linguistically diverse backgrounds, LGBTIQA+ individuals, women, and gender-diverse individuals.

We want to make sure everyone experiences a positive, barrier-free recruiting process. Please reach out toGeorgina Warren ([email protected])at any stage if you requireadditionalsupport or adjustments toassistyou with your experience including support insubmittingyour application, providing identity documents, or attending a job interview. This includes any specific support for transgender and gender-diverse individuals.

BCG's efforts toward diversity, and inclusion are recognised locally and globally: BCG Australia and New Zealand hold a WGEA Employer of Choice for Gender Equality citation and are awarded the Australian Workplace Equality Index Gold award for LGBTQIA+ inclusion.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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