INTERNAL ONLY - CUSTOMER SERVICE OFFICER

Apply Job no: 682922 Category: Service Delivery, Customer Advice and Support Work in an Iconic Brisbane Destination Deliver exceptional service and create positive experiences for locals and visitors alike Combine customer service, administration, problem-solving and community engagement in one rewarding position Personnel Area: Infrastructure Services Branch: Public Space Operations Salary Range: Band 3 $82,008 - $87,344 + Superannuation (Remuneration stated is for the full-time positions) Work type: Permanent Part-time Number of Positions: 4 Location: Mount Coot-tha Our Business Infrastructure Services (ISG) brings together Council's asset management, infrastructure planning, design, project management, construction, services,maintenanceand transport operations activities. Our Branch Public Space Operations is a customer focused and commercially driven business services delivery team, thatprides itselfonkeepingBrisbane'sstreetsand publicspaces clean,greenand safefor the enjoyment of residents and visitors alike. The Role Join Brisbane City Council's Visitor Experience team and become the friendly face of the iconic Mt Coot-tha Visitor Information Centre. In this rewarding role, you'll welcome thousands of visitors each year, provide expert information, answer enquiries, and help create memorable experiences for locals, tourists, and community members exploring one of Brisbane's most popular destinations. No two days are the same as you engage with a diverse range of visitors, support promotional activities across the Mt Coot-tha precinct, and contribute to a collaborative and customer-focused team. If you're passionate about delivering exceptional service, enjoy connecting with people, and thrive in a dynamic environment, this is an exciting opportunity to combine your customer service skills with a role that makes a genuine impact on Brisbane's visitor experience. This role operates on a rotating 7-day roster. Candidates must be available to work weekends and some public holidays. The Mt Coot-tha Visitor Centre operates year-round and is closed only on Christmas Day and Boxing Day. Full training will be provided, including First Aid and CPR certification. To be successful you will have: proven experience delivering exceptional customer service in a customer-facing environment strong communication and interpersonal skills, with the ability to engage confidently with a diverse range of people excellent problem-solving skills and the ability to handle enquiries, requests and complaints with professionalism demonstrated ability to manage competing priorities while maintaining accuracy and attention to detail confidence using computer systems and administrative software, with strong keyboard and data entry skills experience in responding to and managing first aid incidents in a professional environment. Benefits of working for Council include: flexible working hours, and flexible arrangements free gym and wellness centre award winning superannuation fund generous leave provisions competitive salary. Benefits of working for Council: CLICK HERE How to apply: Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. *Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. For more information: Please call Catherine Hafke on 07 3178 1988. People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team. Application Closing Date: Wednesday 05 August 2026 at 11:55pm AEST. Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion. Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council - includingpaid or unpaid employment,operatingtheir own business or volunteering in certain circumstances - and to manage any conflictsof interest or other risks (such as fatigue)in a way that puts the public interestfirst.Maintainingemployment outside Council does notprecludeyou from being considered for roles within Council. #LI-DNI Related documents Customer Support - Customer Services Officer Visitor Information Centre - Band 3 Published on 29 Jul 2026, 12:19 AM