Sales Associate, Chatswood Chase

The Opportunity

The Hermes Chatswood Chase Boutique focuses on providing extraordinary service to all clients. This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermes Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

Client Experience:

• Strive to provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermes
• Practice the Orange Box Ceremony and Hand Rituals
• Clientele with current and potential clients to establish and maintain client relationships
• Handle complex client experience concerns and issues, i.e. dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook
• Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms
• Capture accurate and relevant information through POS and CRM systems
• Communicates feedback gathered through in-store activities to store management
• Utilise professional and elegant dialogue with clients and team members

Metier Ambassadorship:

• Being a proactive Ambassador for assigned metier
• Meticulous visual merchandising and housekeeping of retail floor areas
• Understanding and sharing of metier performance
• Accurate mini count/ stock take results
• Sharing of key information about the metier
• Training and sharing on new product launches, particularly for new joiners
• Sharing and being an expert on care and aftersales
• Demonstrate and encourage team to master the Metier Hand Rituals
• Positive teamwork and provides support or their Ambassadorship

Daily Operations:

• Daily housekeeping duties
• Assist in stock duties including unpacking, validating and distributing stock deliveries
• Apply visual merchandising guidelines
• Participate in cycle counts and stock takes
• Adhere and abides by all policies set out by Hermes Australia and Hermes international

About You

To be successful in this role you will demonstrate:

• Availability to work within a 7-day roster including weekends.
• A strong background in customer service and/or sales. Experience in a luxury environment with Fine Jewelry expertise is advantageous.
• A team player attitude and the ability to embody the values of the Hermes Maison.
• Excellent relationship development skills with impeccable interpersonal and communication skills.
• Display a high standard of presentation and grooming.
• A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermes Metiers.
• A positive, proactive, efficient and client focused attitude.
• A strong sense of time management with the ability to multi-task, organise and prioritise.
• The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.
• The ability to work independently while balancing collaboration with a team.

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermes. At Hermes Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermes Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermes family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermes, we are proud to be an equal opportunity workplace. It is the policy of Hermes that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

A creator, artisan and seller of high-quality objects since 1837, Hermes is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermes cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal metiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermes Australia employs over 200 employees and consists of an office in Sydney, with 6 stores across Sydney, Melbourne, Brisbane, Gold Coast and an online presence at Hermes.com. The key values remain the same: high standards & authenticity; elegance & simplicity; imagination & curiosity. As a responsible employer, Hermes Australia is committed to ethics, diversity and inclusion. Join the Hermes adventure and build your bespoke career path!