Posted 30 July, 2026
Client Service Core Specialist
UBS - Experienced professionals - job boards
Sydney,Australia,Australia
Full Time
Reference: 36_482883_348537
We are seeking a Client Service Core Specialist based in Sydney to provide dedicated coverage for institutional clients in Australia and across the APAC region. The role focuses on delivering consistently high-quality client experience, client communication, managing client requests and complaints as well as ensuring adherence to global client service. You will partner closely with Sales/Client Coverage and key stakeholders to identify potential risks, align expectations and support sustainable business growth.
Provide day-to-day client service coverage for institutional clients in Australia and across the APAC region, ensuring timely and accurate responses and proactive follow-up
Coordinate with global Client Service and Operations partners to ensure smooth front-to-back (F2B) processing, clear handovers and consistent service delivery
Identify potential risks and constraints (e.g., reporting requirements, cut-off times, legal/regulatory considerations, operational complexity), propose solutions and align expectations with Sales/Client Coverage and internal stakeholders
Drive adherence to global client service and and front-to-back (F2B) processes processes, controls and documentation standards; escalate exceptions and support continuous improvement initiatives
Partner with Operations, Legal, Compliance, Finance and Portfolio teams to resolve issues, support client requests and ensure consistent client experience
Maintain appropriate tracking of onboarding and service delivery milestones, providing clear status updates and managing stakeholder communications
Provide day-to-day client service coverage for institutional clients in Australia and across the APAC region, ensuring timely and accurate responses and proactive follow-up
Coordinate with global Client Service and Operations partners to ensure smooth front-to-back (F2B) processing, clear handovers and consistent service delivery
Identify potential risks and constraints (e.g., reporting requirements, cut-off times, legal/regulatory considerations, operational complexity), propose solutions and align expectations with Sales/Client Coverage and internal stakeholders
Drive adherence to global client service and and front-to-back (F2B) processes processes, controls and documentation standards; escalate exceptions and support continuous improvement initiatives
Partner with Operations, Legal, Compliance, Finance and Portfolio teams to resolve issues, support client requests and ensure consistent client experience
Maintain appropriate tracking of onboarding and service delivery milestones, providing clear status updates and managing stakeholder communications
