Head of Digital Customer Experience US - Cotton On Global Support Centre

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Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We're here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We're playfully rebellious and always optimistic. Join our world and let's do good things together.

The Role

At Cotton On, we're building a digital experience that inspires customers, strengthens brand connection, and fuels growth. As we continue to grow our USA business, we're looking for an exceptional digital leader to accelerate our next chapter.

This is a high-impact leadership role responsible for driving ecommerce performance, customer growth and digital innovation across the USA market. You'll bring together ecommerce, growth marketing, customer lifecycle, analytics and brand to create seamless customer experiences that drive both acquisition and retention.

Leading a talented team, you'll shape the digital growth strategy across paid media, CRM, loyalty, digital trading and customer experience while partnering closely with Brand, Creative and Merchandise to deliver connected customer journeys and commercial outcomes.

What you'll bring

• Proven experience leading ecommerce and digital growth within a retail, fashion or consumer brand.
• Deep expertise across growth marketing, customer acquisition, retention and lifecycle strategies.
• A strong track record of scaling online revenue and delivering sustainable business growth.
• Commercial acumen combined with a customer-first mindset.
• Experience leading high-performing teams and influencing cross-functional stakeholders.
• A passion for using data, insights and experimentation to unlock growth opportunities.

Why join us?

This is a unique opportunity to shape the future of Cotton On's USA digital business. You'll have the autonomy to influence strategy, the scale to make a meaningful impact, and the support of a global brand that's committed to innovation, growth and creating experiences our customers love

Benefits You Will Love...

• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie and Supre
• Local and Global career growth -progress your career across our 7 Brands
• Wellness support 24/7 - mental health, relationships, family + more
• Discounts for you and your family - medical, travel, financial + more
• Create meaningful change and make a positive difference in people's lives

Who are we?

Cotton On's purpose is to make a positive difference in people's lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men's, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected]so we may support you in completing the job application process.