Advanced Case Management Principal Consultant

The Opportunity

Join our Advanced Case Management team as the senior technical authority for complex, sensitive, and high-risk claims. This is an exciting opportunity to influence claim outcomes, provide strategic guidance, and partner with key stakeholders to manage risk while delivering fair and consistent customer outcomes.

How Will You Make an Impact?

• Lead and oversee the management of complex and high-risk claims.
• Provide expert guidance on investigations, claim strategies, and decision-making.
• Partner with Legal and specialist teams to manage risk and achieve defensible outcomes.
• Identify emerging trends and risks across the claims portfolio.
• Drive technical excellence and continuously improve claims practices across the team.

About You

You are a seasoned claims professional who thrives in a technically challenging environment. You bring exceptional judgement, strong stakeholder management skills, and a passion for delivering quality outcomes while supporting the development of others.

You'll Bring

• Extensive experience managing complex insurance claims and investigations.
• Strong understanding of regulatory, legal, and compliance frameworks.
• Exceptional analytical and decision-making capability.
• Experience influencing and partnering with senior stakeholders.
• A proven ability to coach, mentor, and uplift technical capability.
• A proactive mindset with a strong focus on risk identification and continuous improvement.

If you're looking for an opportunity to apply your expertise, influence strategic outcomes, and elevate technical excellence, we'd love to hear from you.