Posted 28 July, 2026
Case Manager - Resident Engagement
Launch Housing
Dandenong, Victoria
Full Time
Reference: 113_608697_f31c5a39-01b6-4eae-92f2-32c6e27fb30c
Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Don't just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
Contributing to useful and rewarding work and giving something back to the community
Wellbeing days, ceremonial leave, carers leave and study leave
Flexible working arrangements
Purchased leave
17.5% leave loading
8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
Training and career growth opportunities across Launch Housing
A portion of your income can be tax-free by salary packaging your personal expenses
Additional tax-free salary packaging on dining and accommodation expenses
Positive, supportive and progressive work environment
Viv's Place:
Viv's Place is a purpose-built, long-term supportive housing program operated by Launch Housing. The service provides long term accommodation that is safe, secure, and affordable for women and children who have experienced homelessness or are at risk of homelessness. The program aims to support residents in achieving housing stability, recovery, and independence through a trauma-informed and person-centred approach.
Viv's Place comprises 60 self-contained apartments and offers residents access to integrated housing, case management, and specialist support services. The model is designed to provide holistic support that promotes wellbeing, strengthens resilience, and enables families to build sustainable and independent futures.
Viv's Place comprises 60 self-contained apartments and offers residents access to integrated housing, case management, and specialist support services. The model is designed to provide holistic support that promotes wellbeing, strengthens resilience, and enables families to build sustainable and independent futures.
About the opportunity:
The Case Manager role is a newly established position at Viv's Place, created to enhance the support available to women, children, and families residing within the program. The role focuses on delivering flexible, responsive, and client-centred case management services that assist residents in achieving dignified and sustainable housing, health, and wellbeing outcomes.
Working within a trauma-informed framework, the Case Manager will partner with residents to identify goals, address barriers, and connect them with appropriate internal and external supports. The role is guided by the Launch Housing Practice Framework, ensuring best-practice service delivery that is respectful, strengths-based, timely, and responsive to the unique needs of each family.
The overarching vision of the role is to empower residents to achieve stability, recovery, and independence while fostering positive outcomes for both women and children.
Launch Housing Leadership Framework
At Launch Housing, we believe that leadership is not defined by position or title - but by the mindset you bring and the actions you take. We also believe that leadership is learnable - that there is a body of knowledge, skills and dispositions associated with leadership that can be learned. The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework, reflecting the responsibility to demonstrate professionalism, personal accountability, self-awareness, and continuous development.
Maximum-term, part-time role (60.80 hours per fortnight) based at Dandenong, ending mid-August 2027.
What you'll be doing:
Engaging with clients to determine support needs and eligibility for external organisation's services and complete referral.
Using trauma-informed theories and frameworks to provide clients with best practice case-management.
Developing case plans in conjunction with clients and implement strategies that enable clients to achieve their identified goals.
Creating positive working relationship with clients through on-going rapport building.
Initiating and maintaining contact with vulnerable clients using flexible engagement strategies to achieve case plan goals.
Providing assertive engagement response when necessary, including engaging the police for welfare checks.
Supporting improvement of client outcomes and satisfaction, through a person-centred and trauma informed
approach, harm reduction and recovery-oriented practices.
On-going engagement with clients in family violence safety planning through the Multi-Agency Risk Assessment
and Management Framework (MARAM).
Working within legislative frameworks to provide safety for children and families through engagement and advocacy within Child Protection, Victoria Police and judicial systems.
Advocating on behalf of clients and arranging referrals to other agencies to ensure access and delivery of
appropriate services.
Coordinating services required by the client and client's family and monitoring their ongoing effectiveness.
Working within a multidisciplinary team both within Launch Housing as well as across external agencies to coordinate case plan goals.
What we're looking for (key selection criteria):
A relevant tertiary qualification - social work or related discipline (desirable)
Demonstrated understanding of the impact of homelessness on families
Experience working effectively with families within the homelessness and/or family violence service systems.
High degree of initiative and analytical skills, including well-developed organisational and time-management skills.
A valid Victorian driver's licence (mandatory).
Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
$46.70 - $50.25 an hour
+ Superannuation
+ NFP Salary Packaging (tax savings!)
+ Additional wellbeing leave available
Applications close 7 August 2026.
For more information please contact [email protected]
How to apply
To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at [email protected].
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
