Customer Service Specialist

About PSA BDP PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. Role Summary The Customer Service Specialist provided key administrative and analytical support to our sales, operations and product teams. This role has critical impact to ensuring accuracy in quoting, reporting and documentation of commercial activities, as well as supporting internal communications and follow ups.Key Responsibilities Managing inbound customer service enquiries Preparing and issuing quotes for Contract Logistics services or other services as directed Supporting sales team with follow ups and customer communication Producing internal and external reports on commercial activities Creating customer presentations and monthly reports using PowerPoint or other tools Taking meeting notes, preparing action items and tracking follow ups from internal or external meetings Maintain accurate records and data entry across internal systems Act as a conduit between customer and operations for commercial activities, which includes procurement of rates from vendors Receiving correct approvals and/or operating within agreed business parameters for commercial activities Support operations team with ADHOC operations as required Duties as directed by reporting managerKey Responsibilities Managing inbound customer service enquiries Preparing and issuing quotes for Contract Logistics services or other services as directed Supporting sales team with follow ups and customer communication Producing internal and external reports on commercial activities Creating customer presentations and monthly reports using PowerPoint or other tools Taking meeting notes, preparing action items and tracking follow ups from internal or external meetings Maintain accurate records and data entry across internal systems Act as a conduit between customer and operations for commercial activities, which includes procurement of rates from vendors Receiving correct approvals and/or operating within agreed business parameters for commercial activities Support operations team with ADHOC operations as required Duties as directed by reporting manager