Host - Islandwide

HOST - Islandwide

We're seeking an experienced and polished Host to join our luxury Front Office team at Hamilton Island. As the welcoming face of our luxury accommodation, you'll create exceptional first impressions, deliver personalised guest experiences, and ensure every arrival and departure is seamless. If you're passionate about five-star service and creating memorable moments, we'd love to hear from you.

Why you'll love working with us

• Deliver exceptional service in a luxury hospitality environment
• Live island-side with no commute and tropical reef lifestyle
• Enjoy staff perks including gym access and dining discounts

Your Role

As a Host, you'll provide warm, professional service from the moment guests arrive until their departure. You'll coordinate arrivals, departures, room allocations, and guest requests while working closely with multiple departments to deliver a seamless luxury experience that exceeds expectations.

Where you'll make an impact

• Welcome guests with genuine warmth and professionalism
• Deliver seamless arrivals, departures, and check-in experiences
• Coordinate room allocations, reservations, and guest requests
• Maintain accurate guest accounts, records, and payments
• Provide personalised recommendations and local island knowledge
• Anticipate guest needs and resolve enquiries with efficiency
• Liaise with Housekeeping, Concierge, and other departments to ensure exceptional service
• Uphold luxury service standards and brand presentation at all times
• Build positive guest relationships and create memorable experiences
• Contribute to a collaborative and high-performing Front Office team

What we're looking for

You are a polished hospitality professional who thrives on delivering personalised service. With exceptional communication skills, attention to detail, and a genuine passion for guest satisfaction, you'll confidently create memorable experiences while maintaining the highest standards of professionalism.

To be successful, you will need:

• Current Open/Unrestricted Driver Licence held for a minimum of 3 years (Essential)
• Eligibility to obtain a Restricted Driver Authorisation (Essential)
• Minimum 12 months' experience in Front Office or luxury hospitality (Desirable)
• Certificate III, IV, Diploma or Advanced Diploma in Hospitality (Desirable)
• Knowledge of Front Office systems and hotel procedures (Desirable)
• Exceptional communication and interpersonal skills
• Professional presentation and attention to detail
• Ability to remain calm and organised in a fast-paced environment
• A genuine passion for delivering exceptional guest experiences

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember!