Executive Manager, Certification & Settlements (Adelaide or Sydney)
Sydney or Adelaide
At Westpac, we're creating better futures together.
An exciting opportunity has arisen for an experienced operational leader to join Mortgage Operations as Executive Manager, Certifications & Settlements. Reporting to the Head of Mortgage Operations, you'll lead a large-scale national function responsible for the successful certification and settlement of home lending applications across Westpac's mortgage portfolio.
Leading a geographically dispersed team of more than 600 employees and partner resources across Australia and offshore, you will play a critical role in delivering exceptional customer and broker outcomes while driving operational excellence, performance and continuous improvement.
How you'll make an impact
- Lead a national post-approval mortgage operations function spanning document preparation, certification and end-to-end settlement delivery
- Drive service, risk, customer and financial performance outcomes across a large and complex operational environment
- Lead and develop a high-performing leadership team across multiple locations
- Partner with stakeholders across Mortgages, Consumer Banking and Operations to improve customer and broker outcomes
- Identify opportunities to simplify processes, strengthen controls and improve operational efficiency
- Champion a culture of accountability, continuous improvement and proactive risk management
- Build strong relationships across the mortgages value chain to influence and deliver strategic business outcomes
What you'll bring
We're seeking a proven senior leader with deep experience within mortgage, lending or banking operations environments.
You'll bring:
- Significant experience leading large-scale operational teams through senior leaders
- Strong knowledge of mortgage operations, lending fulfilment, settlements or related banking functions
- A track record of delivering customer, risk, operational and financial performance outcomes
- Experience leading geographically dispersed and offshore-enabled teams
- Exceptional stakeholder engagement and influencing capability
- Strong commercial acumen and strategic thinking skills
- A passion for developing high-performing teams and future leaders
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
