Family Concierge Coordinator

About Us

Children's Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids' health landscape - the places left lacking but no less deserving.

Be the Difference

Are you ready to be part of something special? It is an exciting time to join the Children's Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We aren't just evolving; we are revolutionising how we make a difference to sick kids across Queensland.

We value who you are, not just your skillset. We are looking for people who are purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.

We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.

If this sounds like something you would like to be a part of, then we want to meet you!

The role

Our Impact Programs team is expanding the Family Concierge Program and are looking for passionate and empathetic Family Concierge Coordinator. This role is a full time fixed term 12-month contract and is based at Queensland Children's Hospital in South Brisbane.

The Family Concierge Coordinator is primarily based in hospital wards and is responsible for welcoming admitted patients and their families to their hospital ward, connecting families with Children's Hospital Foundation programs and providing essential hospital information that supports their healthcare experience. The aim of the role is to offer practical help that has a positive impact on their hospital journey.

This role also supports the wider Impact Programs team with the delivery of a suite of patient and family support programs. Additionally, it assists in identifying families who are willing to share their stories with the Foundation to assist our fundraising, marketing, and brand awareness strategies.

Who are you?

You are a warm, professional and compassionate person who enjoys building meaningful connections with children, young people, families and hospital staff. You communicate with empathy, maintain appropriate professional boundaries, and are comfortable supporting families who may be experiencing vulnerability or crisis.

You are organised, adaptable and able to manage competing priorities in a fast-paced environment, while maintaining accuracy and attention to detail. You work collaboratively as part of a team, take initiative when required, and are committed to delivering positive experiences and outcomes for families.

Most importantly, you are motivated by the opportunity to make a genuine difference and share our commitment to improving the health and wellbeing of children and young people.

Key criteria

To be successful in this role, you will possess the following:

• Tertiary or vocational qualifications in a role-related discipline, or an equivalent combination of relevant experience and/or education.
• Certification or accreditation in professional boundaries is highly regarded.
• At least two years' experience delivering programs or services in a healthcare, family service or community setting, including relevant documentation and reporting.
• Experience providing support, care or practical assistance to children, young people and caregivers.
• Demonstrated experience working with children, young people and families who may be vulnerable or experiencing crisis.
• Proven experience building and maintaining professional relationships with internal and external stakeholders.
• Demonstrated ability to follow processes and procedures, maintain accurate records, and contribute to reporting and service evaluation activities.
• Strong computer skills, including Microsoft Office, web-based platforms and CRM/database systems.

What is our difference?

When you join the team, you're not just doing another 'job'. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:

• Flexible and hybrid approach to work arrangements
• Attractive salary packaging options - up to $15,900 tax-free per year
• Additional annual leave - Three days for you to use how you like
• Corporate healthcare plan - providing discounted health insurance for you and your family
• Paid parental leave and return to work allowance, in addition to the paid parental leave from the Government
• Professional development fund - we believe in investing in your future
• Free, confidential counselling and wellbeing support for you and your family
• Professional supervision with a psychologist
• Annual wellness initiatives
• Modern, open plan office in Southbank

How to apply

Select apply for this job, complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here and to learn more about the Children's Hospital Foundation please go to our website https://childrens.org.au/

Applications close COB Wednesday 5 August 2026, however, they will be reviewed during this time.

Please Note:

• If you require any adjustments to submit your application, please get in touch with us at [email protected].
• We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people living with a disability, the LGBTQI community, people with neurological differences, mature age workers, as well as parents and carers returning to the workforce.
• To be eligible for permanent employment within the Children's Hospital Foundation you must be an Australian citizen or a permanent resident.
• The Children's Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the 'working with children' check. All Foundation employees must be eligible for a Blue Suitability Card, issued by the Department of Justice and Attorney-General. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.
• The Children's Hospital Foundation is a child safe entity under the Child Safe Organisations Act 2024 (Qld) and is committed to meeting its obligations under the Child Safe Standards, the Universal Principle and the Reportable Conduct Scheme.