Group Sales Executive

Purpose

As our new Group Sales Executive, you are responsible for managing all group business enquiries from the initial enquiry through to final acceptance. You will join a friendly and passionate team who take pride in building rapport with clients, generating revenue and converting business, whilst ensuring excellent customer service is given throughout the Accor Apartments & Realty group accommodation booking process.

Primary Responsibilities

• Respond to new business enquiries through a variety of channels in a professional and timely manner;
• Produce and distribute client quotations and contracts as required, and conduct regular follow ups with the client to ensure conversion of the business
• Building effective business relationships with key clients and travel agents through friendly customer service

• Establishing a strong and trusted rapport with internal departments such as Sales, Revenue, Reservations and Hotels

• Developing and maintaining a high level of product knowledge across Accor Apartment & Realty’s property portfolio
• Manage all groups within the Accor systems with 100% accuracy and efficiency
• Complete daily tasks

Skills & Experience

• Hold a minimum of 2+ years of Sales experience, ideally with experience within accommodation or travel (Preferable, though not essential).
• Excellent customer service skills and phone manner with the ability to instantly establish a strong rapport with clients verbally.
• Exceptional attention to detail
• Have a friendly and professional manner
• Fast and accurate data entry.
• Well-developed written and verbal skills.
• Display a passion for problem solving skills and a willing approach to work well under pressure
• Intermediate; Microsoft Excel, Word and Outlook skills are required
• Knowledge of Ivvy desirable yet not essential