UKG Pro WFM Administrator

JOB.TITLE

• Full-Time (35hpw) Temporary to 30 Sept 2027
  
• Salary Range 105,986 - 124,957pa + super
  
• Parramatta or Sydney CBD location with hybrid working (1-2 office days)

About the team

The Technology Services & Platform team is a collaborative and forward-thinking group focused on delivering secure, scalable, and high-performing digital platforms. The team fosters a culture of innovation, continuous learning, and shared ownership, where individuals are empowered to contribute ideas and drive improvements.

Team members benefit from exposure to modern DevOps practices, access to leading technologies, and opportunities for professional development. The team plays a critical role in enabling high-quality digital services across NSW, providing meaningful and impactful work, flexible working arrangements, and strong career progression pathways.

The team is dedicated to delivering reliable, secure, and high-performing enterprise platforms that enable seamless workforce management and support the delivery of broader digital services across NSW.

About the role

You will play a pivotal role in stabilising operations, streamlining processes, strengthening governance, and enhancing the overall user experience, directly supporting DCS's vision of delivering trusted, customer-focused digital services.

The role involves navigating platform complexity, ensuring timely updates and compliance, and addressing areas where specialised UKG expertise is required.

Key responsibilities:

• Monitoring system performance and ensuring platform availability
  
• Managing user access, onboarding, and role-based permissions
  
• Troubleshooting incidents and resolving platform issues
  
• Liaising with the UKG vendor on updates, defects, and enhancements
  
• Testing and implementing system updates and changes
  
• Conducting security checks and ensuring compliance
  
• Maintaining documentation and reporting on system performance
  
• Identifyingopportunities for automation and process improvement
  

We are seeking someone who is collaborative, adaptable, and detail-oriented, who demonstrates:

• Hands-on experience with UKG Pro
  
• Strong systemadministration and troubleshooting skills
  
• Experience managing vendor relationships and updates
  
• Knowledge of cloud platforms and security best practices
  
• Ability to proactively manage incidents and prioritise effectively
• Strong communicationand stakeholder engagement skills
  
• Experience with automation and process optimisation
  
• Ability to work within a fast-paced environment
  
• Commitment to occasional out-of-hours work during system updates or incidents

If you are motivated by delivering reliable and impactful technology solutions, looking to thrive in a team that values continuous improvement, ownership, and innovation, and are ready to make a meaningful contribution, we'd love to hear from you!

To be considered for roles in the NSW public sector, applicants must:

• Be NSW residents orin the process of relocatingto NSW
  
• Holdappropriate workingrights for the type of employment offered-Fixed Term roles require valid work rights for the full duration of the role
  

How to apply

Pleasesubmityourresume and cover letter as a single document.Your application should highlight your skills, experience, and whyyou'rethe perfect fit for this role.

Our recruitment process

Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process.This willinclude:

1. Panel behavioural interview
2. Presentation
3. Skills Assessment
4. Reference checks

Support office roles will be headquartered across McKell and Parramatta. We will consider role headquarters outside of the above locations where the role canreasonably beperformed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attendaNSW Government workplace asrequired. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.