Posted 23 July, 2026
Team Manager
Gallagher
Melbourne,Victoria,Australia,3000
Full Time
Reference: 195_595025_56843
Introduction
Overview
How you'll make an impact
About you
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett's Eligibility Team is responsible for determining the outcome of newly lodged workers' compensation claims.
You’ll be a trusted leader in our team with a view to lead your team to success through day to day workflow and people management.
How you'll make an impact
- Managing your team's daily workflow in order to achieve effective team output and maintain high client service standards
- Displaying effective and engaging leadership, and providing coaching and feedback to staff on technical, business and performance related issues
- Engaging and building a strong relationship with portfolio of corporate clients in a proactive manner to discuss claims strategies and address areas of concern
- Working with Branch Manager to identify staff skills/knowledge gaps in order to implement tailored training plans
- Working alongside your Branch Manager to develop and cultivate strong team morale based on a service orientated culture; ensuring a dedicated and team-based approach to the management of claims
- Mentoring and coaching team members, and encouraging creativity, risk-taking and continuous improvement within the team
- Identifying any areas for improvement and implementing strategies and processes to ensure GB's services meet business and WorkSafe requirements
About you
- Experience within a People Management role, outstanding leadership skills and experience in coaching and mentoring staff
- Experience within a client services or account management position
- Knowledge of Workers Compensation industry performance measures
- Interpersonal skills with all levels of staff and external parties
- Time management and conflict resolution skills
What we can offer you
- Attractive remuneration packaging & hybrid work arrangements including Work from Home post training
- Monthly RDO (Rostered Day Off) after the completion of your probationary period
- Paid Parental Leave to support your family life
- Reproductive leave
- A friendly, collaborative and supportive working environment
- Opportunities for ongoing education and development, as well as career progression
- Corporate health insurances discounts, wellness programs and additional leave options
- Discounts and cash-back offers from hundreds of retailers
- Birthday leave - take a day off during your birthday month as a gift from GB!
Ready to Make a Difference?
If this opportunity interests you, we'd love to hear from you! Click on Apply today.
To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position.
Qualifications:
- Experience within a People Management role, outstanding leadership skills and experience in coaching and mentoring staff
- Experience within a client services or account management position
- Knowledge of Workers Compensation industry performance measures
- Interpersonal skills with all levels of staff and external parties
- Time management and conflict resolution skills
What we can offer you
- Attractive remuneration packaging & hybrid work arrangements including Work from Home post training
- Monthly RDO (Rostered Day Off) after the completion of your probationary period
- Paid Parental Leave to support your family life
- Reproductive leave
- A friendly, collaborative and supportive working environment
- Opportunities for ongoing education and development, as well as career progression
- Corporate health insurances discounts, wellness programs and additional leave options
- Discounts and cash-back offers from hundreds of retailers
- Birthday leave - take a day off during your birthday month as a gift from GB!
Ready to Make a Difference?
If this opportunity interests you, we'd love to hear from you! Click on Apply today.
To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position.
Education:UNAVAILABLEEmployment Type: FULL_TIME
