Growth/Expansion Account Manager

The role

As an Expansion Account Manager, you will work cross-functionally, engaging with teams across Podium, including Sales, Product, Marketing, Finance, and Strategy. Your primary focus will be on driving growth within our existing customer base through upselling, cross-selling, and building strong multi-stakeholder relationships.

You'll partner closely with a pod of two Customer Success Managers who manage customer health and retention, while you lead the growth strategy for their shared book of business. You'll be equally driven by a customer-centric mindset and a strong desire to achieve expansion revenue targets.

What you will be doing:

• Collaborate closely with two CSMs to execute account-specific growth and retention plans.
• Spearhead the expansion and assistance in the adoption of Podium's product suite across small business accounts.
• Identify and close new revenue opportunities within existing customers and target accounts.
• Build deep relationships with your portfolio to uncover needs and deliver value-based solutions across our range of products and services.
• Own your pipeline - maintain accurate forecasts, track performance, and provide clear visibility into expansion and product metrics.
• Partner with your CSMs to conduct warm handoffs and ensure smooth transitions for new customers entering your pod.
• Be a product expert, understanding setup requirements and key value drivers for each product to enable adoption and ROI.
• Oversee onboarding for new customers in your portfolio, ensuring a seamless and high-value experience.

What you should have:

• Experience in Customer Experience (CX) or Account Management, ideally with direct exposure to closing revenue through expansion or upsell opportunities.
• A strong commercial mindset comfortable discussing ROI, building business cases, and navigating multi-stakeholder buying decisions.
• Proven ability to identify at risk customers, drive adoption, and activate new opportunities within existing accounts.
• Ability to thrive in a fast-paced, evolving environment, adapting quickly to new products and priorities.
• Excellent presentation, communication, and stakeholder management skills, including at the executive level.
• A consultative, problem-solving approach that balances customer advocacy with achieving expansion, product, and churn targets.

Perks & Benefits

• Real growth and career development opportunities, we're still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package - uncapped earnings.
• Equity/stock options for all employees - 'Be a Founder' and be rewarded as one at Podium.
• A generous $650 monthly 'Benefits & Wellbeing' allowance, spent how you please
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers.
  
  

A high-growth, high-impact environment with a mission that matters. We believe every local business deserves a partner in their corner. Join us and be that partner.

Podium is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive team because we know we do our best work when everyone can show up as themselves.