Insights Analyst - Cotton On Global Support Centre
Do you speak fashion? We're hiring, let's chat!
ABOUT US
Born in Australia, loved around the world.
At Cotton On, we know good style goes well beyond what's in your wardrobe. We're here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We're playfully rebellious and always optimistic. Join our world and let's do good things together.
ABOUT THE ROLE
The Insights Analyst is responsible for turning customer voice and behavioural data into actionable insights that uncover growth opportunities and support data-driven decision-making. Working closely with stakeholders, they design and deliver qualitative and quantitative research, including surveys, interviews and focus groups, while leveraging internal and external data sources to build a deep understanding of customer needs, attitudes and behaviours.
Through in-depth analysis of transactional, behavioural and digital data, the Insights Analyst identifies trends, evaluates growth initiatives and uncovers customer segments that drive engagement and conversion. They communicate insights in a clear and compelling way, champion innovative approaches to customer intelligence, and ensure all research and data activities comply with governance, privacy and security requirements.
SKILLS & EXPERIENCE
Proven experience in customer insights, research, or data analysis
Experience with SQL for data extraction and analysis
Survey design and management tools (e.g. SurveyMonkey, Qualtrics) Google Analytics 4 (GA4)
Not essential but would be beneficial - Python, R, Machine Learning applications, BI tools
Strong stakeholder management and collaboration
Excellent storytelling and data visualisation skills
Analytical mindset with curiosity and problem-solving ability
Exposure to both qualitative and quantitative research methodologies
Experience in retail, eCommerce, or customer-focused industries is preferred
BENEFITS
Competitive salary
Flexible working options & people-first leave initiatives
Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
Subsidised onsite childcare centre
50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
24/7 Wellness support - mental health, relationships, family + more
Local & Global career growth
Discounts for you & your family - medical, travel, financial + more
Performance & Peak incentives to reward + recognise our team
Returnity - Paid program for new parents heading back to work
Bring your dog to work
Recognition, team connection moments & more!
Cotton On's purpose is to make a positive difference in people's lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men's, kids, body, accessories and stationery.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.
