Senior Business Analyst

Lead business analysis, ServiceNow initiatives and continuous improvement for critical public safety systems and services.

WHY BAI COMMUNICATIONS

It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.

We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.

As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.

Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.

Discover more through BAI360, our virtual tour platform.

LET’S EXPLORE THE ROLE

This is an exciting opportunity to join BAI Communications' NSW Public Safety team as a Senior Business Analyst, supporting the delivery and ongoing enhancement of technologies that help keep emergency services and communities connected.

Working across projects and business-as-usual operations, you'll partner with stakeholders, technical teams and business leaders to translate complex requirements into clear, practical solutions. You'll play a key role in driving continuous improvement, supporting ServiceNow and related platforms, and identifying opportunities to improve operational effectiveness across the business.

You'll also provide governance oversight of knowledge management practices across the business unit, ensuring operational and system knowledge remains organised, accessible, appropriately reviewed and aligned with contractual requirements.

This is a hands-on role offering variety, autonomy and the opportunity to influence outcomes from concept through to delivery in a highly visible, mission-critical environment.

Australian Citizenship is essential as the successful candidate must be eligible to obtain and maintain a AGSVA Baseline Security Clearance.

Key Responsibilities:

• Lead business analysis activities including requirements gathering, analysis, documentation, validation and stakeholder engagement
• Support project delivery through scope definition, planning, risk identification, dependency management and change impact assessment
• Translate business requirements into actionable specifications for ServiceNow enhancements, process automation and technology initiatives
• Identify and deliver continuous improvement opportunities that enhance operational performance, efficiency and service quality
• Facilitate workshops and collaborate with stakeholders to design future-state processes and business improvements
• Support CMDB governance, system integrations and platform change initiatives through impact analysis and business documentation
• Provide governance oversight of knowledge management frameworks, document lifecycle controls and review processes
• Promote documentation quality, audit readiness and compliance with established business standards, including ISO 9001 requirements
• Develop reporting, insights and recommendations that support informed business decision-making
• Collaborate with operational, technical and leadership teams to deliver strategic and operational outcomes

You are an experienced Business Analyst who has successfully delivered outcomes within complex technology or operational environments. You enjoy partnering with stakeholders, solving business problems and turning ideas into structured, measurable outcomes.

You'll bring experience across business analysis, process improvement and technology-enabled transformation, together with the confidence to engage effectively with operational, technical and executive stakeholders.

Your technical capability includes:

• Significant experience in business analysis, requirements elicitation, stakeholder engagement and solution definition
• Strong process mapping and business process improvement expertise
• Experience supporting ServiceNow environments, including platform enhancements, CMDB-related activities or automation initiatives
• Sound understanding of IT Service Management principles and frameworks, including ITIL
• Experience working with system integrations, enterprise applications and interconnected technology environments
• Advanced proficiency across Microsoft Visio, Excel, Word, PowerPoint, Teams and SharePoint
• Ability to analyse data, identify trends and develop meaningful recommendations
• Experience working in Agile, Hybrid or project delivery environments
• Understanding of knowledge management governance, document lifecycle management and operational compliance frameworks
• Exposure to enterprise architecture concepts, solution design and technical environments
• You are also a strong communicator who can build trusted relationships, facilitate productive discussions and influence outcomes across a broad range of stakeholders.

BENEFITS & CULTURE

At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.

Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive.

Why join us?

• Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
• Strong focus on development with a performance framework and LinkedIn Learning access.
• Flexible work options, gender-neutral parental leave, study and volunteer leave.
• Recognition programs for high performance and peer appreciation.
• Corporate discounts and novated leasing via SG Fleet.
• A referral program that reflects our positive culture.

BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.

Want to learn more? Hit apply now!

#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople

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