Posted 22 July, 2026

Welcome Consultant (My Plan Manager)

Gallagher

Adelaide,South Australia,Australia,5000 Full Time

Reference: 195_595025_56925

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Make a Difference Every Day

At My Plan Manager (MPM), we're passionate about helping Australians living with disability get the most from their NDIS plans. As one of Australia's leading plan management providers and a wholly owned subsidiary of Gallagher Bassett, a global leader in claims and risk management, we're committed to delivering exceptional service, innovation and care to participants, providers and communities.

We're currently recruiting multiple Welcome Consultants to join our growing team. If you have experience in customer service, call centres, contact centres, sales, onboarding, retail banking, hospitality, telecommunications, health administration or another fast-paced customer-facing environment, we'd love to hear from you.

As a Welcome Consultant, you'll be the first step in a participant's journey with My Plan Manager. You'll support NDIS participants, families, carers and support networks through the onboarding process, helping them understand our services, complete required documentation and confidently transition into the MPM community.

This is an exciting opportunity for someone who enjoys building relationships, delivering exceptional customer experiences and making a genuine difference in people's lives every day.

How you'll make an impact

Manage inbound and outbound calls with prospective and new NDIS participants.
Guide clients through the onboarding process from initial enquiry through to successful sign-up.
Explain My Plan Manager's services, systems, participant portal and unique plan management model.
Follow up leads, documentation and service agreements to ensure smooth onboarding outcomes.
Set up new participants across Salesforce, NDIS systems and internal platforms.
Build strong relationships with participants, families, carers and referral partners.
Deliver empathetic, personalised support that helps participants make informed decisions about their NDIS journey.
Collaborate with Community Engagement, Sales and Operations teams to deliver outstanding client experiences.
Maintain accurate records while meeting service standards and performance goals.

About you

What We're Looking For

We're seeking customer-focused professionals with experience in customer service, contact centres, sales, onboarding, relationship management or other fast-paced service environments. Experience in the disability, NDIS or plan management sector is highly regarded.

You'll also bring:

A passion for helping people and delivering exceptional customer experiences
Strong communication, relationship-building and problem-solving skills
Excellent attention to detail and administrative capability
The ability to manage competing priorities in a fast-paced environment
Intermediate Microsoft Office and CRM skills
A positive, resilient and team-oriented attitude
A WWCC, NDIS Worker Clearance and myID Digital ID (or the ability to obtain them)

Why Join My Plan Manager?

At MPM, we believe our people are our greatest strength. We foster a culture built on teamwork, innovation, excellence and fun, while remaining committed to delivering genuine, compassionate support to the disability community.

When you join us, you'll enjoy:

Comprehensive training and onboarding
Supportive and inclusive team culture
Career progression opportunities across MPM and Gallagher Bassett
Health and wellbeing initiatives
Flexible and hybrid working arrangements
The opportunity to build a meaningful career while making a real difference to people's lives
Working for an organisation that values diversity, choice, control and inclusion for all Australians.

Apply Now

If you're passionate about customer service, enjoy helping others and want to be part of a team that positively impacts the lives of Australians living with disability, we'd love to hear from you.

Take the next step in your career and become part of a team that's helping create a more inclusive Australia, one participant at a time.

Only candidates with the right to live and work in Australia will be considered for this position.

Agency candidates will not be considered for this position.

My Plan Manager and Gallagher Bassett are proud to be Equal Opportunity Employers. We value inclusion and diversity and are committed to providing reasonable adjustments throughout the recruitment process.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave

Other benefits include:

Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Qualifications: