Customer Support and Sales Assistant for a Residential Services in Australia (Home Based Part Time)

Daily Tasks: Manage inbound customer enquiries by responding promptly to new leads via phone, email, and SMS while providing an excellent customer experience Qualify prospective customers by gathering project information, understanding their requirements, and determining the appropriate next steps Coordinate and schedule on-site quotations by managing consultant calendars and booking appointments based on location and availability Maintain accurate customer records by updating the CRM, tracking lead progress, and ensuring all information is current throughout the sales pipeline Nurture leads through timely follow-up communications via email, SMS, and relevant documentation to maximize engagement and conversion opportunities Provide administrative support by preparing contracts, managing customer correspondence, and assisting with day-to-day sales administration to support business growth Working Shift: Must be available to work split shifts from 8:00am - 10:00am and 3:00pm - 5:00pm Australian Eastern Standard Time