Door Person -The Langham, Melbourne
The Langham, Melbourne enjoys sweeping vistas of the Yarra River and Melbourne skyline. Outstanding location amidst the city's captivating Arts and Leisure district. A sanctuary nestled on the famous Southbank Promenade. We have on offer, 388 luxury guest rooms and suites, our team of hospitality professionals deliver high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.
Do you possess this unique skill set?
Presence
Charisma
A Sense of Humour
Ability to create a truly memorable and genuine 5 star luxury guest experience
The Langham Hotel Melbourne has a rare and exciting opportunity for an individual who truly understands the Guest experience in a 5 star environment.
As a senior team member, you'll work collaboratively with the Bell Attendants to extend a warm welcome upon guest arrival and a fond farewell as they depart. You'll also play a key part in ensuring smooth operations, particularly during busy periods such as promotions and peak trade.
- Some of your responsibilities will involve:
- Managing driveway traffic flow to ensure smooth and safe operations
- Supporting the Bell Services team to coordinate guest arrivals and departures
- Providing exceptional customer service for all guests, visitors and VIPs
- Answering questions with a high level of detail and knowledge of the complex & surrounds
- Multi-tasking in a fast-paced and busy environment
- Greet all guests with friendliness and professionals
- Assist guests with directions, queries or recommendations on the local area
- Maintain a well-groomed appearance in accordance with hotel standards
- Assist to valet park vehicles when required
- Open car doors and assist guest's alighting from the vehicle when necessary
- Load, and unload, luggage into and from guest vehicles
- Summoning taxi's from the rank as needed
- With the assistance of other Bell colleagues ensure driveway remains as clear of vehicles as possible at all times
A critical role within the Front Office team, as a Doorperson at The Langham Melbourne, you will have the unique responsibility of creating the first and last impression with our guests, whilst ensuring the Porte Cochere is kept running efficiently at all times. You will pride yourself on delivering a sincere and memorable service experience in line with our Mission: "Building Great Memories"
For this role, your attributes will be inclusive of the following:
The ability to create a positive and memorable guest experience - with every guest - every time
Proven ability to building relationships with our regular guest's
Have a strong work ethic
Be very efficient and work well under pressure in a fast paced environment
Proven organisational and time management skills
Excellent communication and interpersonal skills
Availability to work a variety of shifts - morning / afternoon / evening
Hold a current full manual Australian drivers license (probationary drivers licenses will not be accepted)
This role requires colleagues to work in an active work environment, where manual handling tasks will be required.
In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidised staff dining, and opportunities to learn new skills and grow your career. You'll join a team of positive and passionate individuals who's key focus is 'Knowing our Guests and Building Great Memories'.
