Operations Manager

Operations Manager - Macquarie Park

Location: Macquarie Park, NSW
Company: BGIS, Telecommunications Client
Employment Type: Full-Time, Permanent, Hybrid (4 Days Office/Client Sites, 1 Day WFH)
Benefits: Free Onsite Parking

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global provider of integrated facilities management, delivering innovative and sustainable solutions to clients across a variety of industries. We pride ourselves on maintaining high standards of safety, service delivery, and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Operations Manager to oversee facilities management services across a national portfolio of corporate and retail locations for one of Australia's largest telecommunications organisations. Reporting directly to the Account Director, you will work closely with client and BGIS teams to support service delivery, vendor performance, financial outcomes, compliance, and continuous improvement.

The ideal candidate will be a relationship-focused and collaborative facilities professional who enjoys working with a diverse range of stakeholders. You will be comfortable navigating complex stakeholder environments, balancing empathy with professional boundaries, and building trusted partnerships that support positive outcomes for both the client and the broader team.

Key Responsibilities

• Oversee the delivery of facilities management services across a national portfolio of corporate and retail sites.
• Support and mentor Facilities Managers while fostering a collaborative and inclusive team environment.
• Partner with service providers and contractors to ensure contractual obligations, service standards, and KPIs are achieved.
• Coordinate budgeting, forecasting, procurement activities, and financial reporting processes.
• Review vendor performance and identify opportunities to improve service quality, efficiency, and value.
• Support compliance with WHS, environmental, quality, and corporate governance requirements.
• Build and maintain positive working relationships with client representatives, suppliers, and internal stakeholders.
• Assist with risk management, incident response, business continuity activities, and emergency management processes.
• Support project delivery, asset replacement programs, and sustainability initiatives across the portfolio.
• Participate in the account's after-hours escalation process when required.

Education, Experience & Skills

Essential:

• Minimum 5 years' experience within the Facilities Management industry, including experience managing teams, portfolios, or multi-site operations (all levels encouraged to apply)
• Experience within commercial property, retail, corporate real estate, industrial, hospitality, or similar environments.
• Strong understanding of budgeting, forecasting, procurement, reporting, and contract administration.
• Experience managing subcontractors and service providers across multiple sites.
• Working knowledge of WHS, Quality Assurance, and Environmental Management systems.
• Strong stakeholder engagement and communication skills.
• Experience preparing reports, recommendations, and operational updates for clients and senior stakeholders.
• Ability to build positive relationships while managing competing priorities and expectations.

Desirable:

• Trade qualification or industry-recognised qualification relating to Facilities Management, Mechanical Services, Property, or Program Management.
• Tertiary qualifications in Property, Commerce, Business, or a related discipline.
• Experience within telecommunications, large corporate portfolios, or retail property environments.
• Experience supporting sustainability, asset management, or energy efficiency initiatives.
• Experience working within long-standing client partnerships.

Workplace Flexibility

To support your success, this position is based at Macquarie Park with a hybrid working arrangement of four days across the office and client sites, and one day working from home. Free onsite parking is available, and regular engagement with both site-based and corporate stakeholders forms an important part of the role.

Why Join BGIS?

Key Benefits Include:

Spot recognition vouchers and $2,000 employee referral bonus
Access to Flare for discounts across retailers, energy, utilities & much more!
Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers
AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Endorsed by Work180 as an employer of choice for women
Career progression through secondments & internal mobility
Recognised by WORK180 as a Top 5 Employer for career development opportunities
We won Work180 2024 Most Improved DE&I Award

How to Apply

If you are a proactive, skilled, and engaging Operations Manager looking to join a forward-thinking company, we would love to hear from you.

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility

To be successful in the role, applicants must have full working rights in Australia.

Apply Now

Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

Explore more opportunities at https://apac.bgis.com