File Handler Litigated Credit Hire

This role offers an exciting opportunity to investigate litigated credit hire claims which will be up to 25,000 in value.

Their priority will be to pursue settlement of these files in line with client instruction to achieve the maximum savings possible swiftly.

The role will involve dealing with a caseload of DA credit hire files, however, there is a possibility that the litigation will include personal injury. This would be completed under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

The main aspects of the role will involve:

Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
Formulating an initial strategy for approval by Team Leader.
Legal research
Undertaking telephone negotiations with third party Solicitors
Liaising with the insured and insurers where necessary
Ensuring 'actions' are carried out as per the task list within the Case Management System
Accurately completing management information processes (MI)
Processing bills
Ensuring all files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards and Regulations
Adhere to the Keoghs Values
Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:
Drafting defences
Completing direction questionnaires
Dealing with disclosure and exchange of evidence
Completing pre-trial checklists
Instructing Counsel
Drafting CPR Part 18 questions
Drafting CPR Part 35 questions
Drafting Counter schedules

Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Essential:
Experience of litigation and handling Credit Hire files with evidence of managing own case load
Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
Ability to use own initiative
Ability to plan and prioritise workloads
Excellent listening and verbal communication skills
Good telephone negotiation skills
Ability to follow work processes and keep to Strategy
Ability to recognise when sensitivity and tact are required
Ability to make decisions
Ability to remain calm under pressure
Good IT skills including Word, Outlook, and experience of a Case Management System preferred
Adhere to the Keoghs Values

Desirable:
Experience of handling PI claims

*after successfully completing probation