Client Services Officer

Apply Job no: HPDRE Category: Management & Support, Administration Excellent Career Progression and Professional Development Opportunities! Full time position working Mon - Fri 9am - 5pm! Mitchell office w free onsite parking Come join our team and experience a fun and inclusive culture! About the role: We are seeking an enthusiastic and motivated Administration officer to join our beautiful Mitchell office with 40+ employees on site. Working with a national administration team to support business functions. This is a full time position working Monday - Friday. Your Duties: Managing Incoming telephone enquiries Managing bookings and rescheduling for NDIS services Front of house duties for the office, greeting clients & customers Allocating new referrals to appropriate clinicians based on experience, location and skill set Ownership of site presentation, cleanliness and events preparation Completing site audits as required Creating and updating electronic records for existing clients Assisting with reporting as required Other additional administration duties as required Role requirements: Administration and/or reception experience (desired, but not essential) Previous Health knowledge (desired, but not essential) Focus on providing exceptional customer service Exceptional communication skills with internal & external stakeholders Exceptional attention to detail, organisational and time management skills Ability to work effectively as part of a team Willing to undergo a National Police Check Hold a or be willing to obtain Working with Children or Vulnerable Person check We also provide: Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools. Multi-disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be. Opportunities for career progression and advancement due to our priority to promote from within first. Strong and positive reputation within our industry, so you can work for a provider that you can be proud of. Please 'Click Apply' for this role and attach your Resume and Covering Letter. The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company. Published on 14 Jul 2026, 6:26 AM