Customer Success Manager, Warehouse Automation APAC

Are you ready to help global brands unlock the full value of robotics automation in their warehouses? As a Customer Success Manager, you'll drive success for customers in the APAC region, leading the rollout of cutting-edge warehouse automation solutions. You'll turn complex deployments into seamless operations, working closely with technical teams to deliver lasting impact. Your skills in project management, relationship-building, and technical aptitude will be key to long-term customer satisfaction. This is an opportunity to join an elite team at the forefront of innovation, delivering transformative logistics solutions to industry leaders.

This role is based in Sydney/Melbourne Australia, and we are only accepting local candidates who are authorized to work in Australia.

• This role requires travel within Australia and APAC countries.. Travel outside of Australia would likely be 10% per year.
• A valid passport and a valid driver's license are required.

Responsibilities

• Oversee daily operations at customer sites, ensuring seamless Locus robots functionality.
• Support project management, technical delivery, and customer relationship-building to ensure successful, scalable, and high-performing robotic solutions.
• Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders.
• Responsible for the full lifecycle of Locus Robotics warehouse automation deployments, managing everything from planning and installation to post-launch support.
• Perform post-project evaluations to capture lessons learned and identify areas for continuous improvement and expansion.
• Support on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and support tickets (Salesforce).
• Act as the primary technical escalation point, providing both on-site and remote support for troubleshooting, mapping, and system improvements.

Qualifications

• Bachelor's degree in Industrial Engineering, Computer Science, Information Systems, Business Administration, Project Management, or related technical field.
• 3+ years of hands-on experience with Project Management.
• 3+ years of experience with WMS (Warehouse Management Systems).
• 3 + years of experience in 3PL, logistics and supply chain.
• Proficiency with Microsoft Office Suite, including PowerPoint
• Strong experience managing outward-facing project teams involving dedicated cross functional staff, client resources, and outside vendors.
• Understanding of network technology, such as routers, WIFI, switches, and firewalls.
• A valid passport for APAC travel and a valid driver's license are required.
• Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.
• Ability to travel to customer sites across the APAC region, with a primary focus on Australia and occasional travel to New Zealand, Singapore, and Japan.
• Must be based in Sydney or Melbourne, Australia, and legally authorized to work in Australia without sponsorship now or in the future.