Systems Administrator I

Reporting to the IT Director, the Systems Administrator role is responsible for the secure operation, maintenance, and administration of end-user systems and cloud services. They will operate in a cloud-first, security-focused environments aligned with ISO 27001 controls and ensure confidentiality, integrity and availability (CIA) with full audit traceability.

Key Deliverables and Responsibilities:

• Provide Tier 1–2 support and manage ITSM tickets with SLA adherence
• Maintain audit-ready documentation and contribute to knowledge base
• Administer Microsoft Entra ID (MFA, Conditional Access, SSO)
• Manage onboarding/offboarding and perform access reviews
• Support privileged access management and RBAC enforcement
• Administer Intune/JAMF (Autopilot, compliance, app deployment)
• Monitor and remediate non-compliant devices
• Support Microsoft 365 (Exchange, Teams, SharePoint)
• Support security operations (Defender alerts, incident triage)
• Maintain infrastructure (AD, DNS, DHCP, virtualization)
• Administer backups and perform restore testing
• Execute change management procedures with approvals
• Maintain asset lifecycle and inventory tracking
• Develop PowerShell automation scripts
• Produce audit evidence and support compliance activities

Experience and Knowledge

• Bachelor of Information Technology or relevant work experience
• 2+ years Helpdesk / SysAdmin experience
• Microsoft 365 and Entra ID administration
• Intune (required), JAMF (asset)
• Windows and Active Directory fundamentals
• Basic networking knowledge
• Backup solutions (Veeam or equivalent)
• Basic PowerShell scripting

Security and Compliance

• Understanding of MFA, Conditional Access, least privilege
• Patch and vulnerability management
• Security monitoring and incident response basics
• ISO 27001 awareness preferred

Skills and Abilities

• Ability to work independently & in a team environment with strong interpersonal skills
• Ability to learn, understand, and apply new technologies
• Strong written and verbal communication skills
• Highly self-motivated and able to follow instruction
• Strong technical, analytical and problem-solving skills
• Attention to detail (Documentation)