Team Leader - Canberra, ACT
Team Leader - Canberra, ACT
Apply now Refer a friend Job no: 531873
Brand: FCM
Work type: Full time, Hybrid
Location: Australian Capital Territory
Categories: Sales and Customer Service, Leadership
FCM is expanding our Canberra business and we need a new leader at the front. You will lead a team of travel experts, supporting key Government travel accounts, shaping both performance and culture from the ground up.
Lead, coach and develop a high-performing team of Travel Consultants
Build strong relationships with Government and corporate clients, driving retention and growth
Oversee daily operations, ensuring service excellence, SLA delivery and process compliance
Support complex bookings, escalations and technical problem-solving
Identify opportunities to improve performance, profitability and customer experience
Collaborate with internal stakeholders to deliver seamless service outcomes
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
5+ years' experience in the travel industry (corporate or retail)
Previous leadership or senior Travel Consultant experience
Strong GDS expertise, ideally Sabre
Proven ability to manage complex itineraries and client relationships
Commercially minded with strong communication and problem-solving skills
Experience working with KPIs and driving team performance
WHAT YOU'LL ENJOY:
OTE $120,000+ (comprising $80,000 base + uncapped monthly incentives) + super
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development:Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health:Support and Employee Assistance Program for staff and family
Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026, Sydney in 2027)
Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Are you ready to elevate your career in corporate travel? Apply with FCM today!
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close:
