IT Support Engineer, Level 2 - OSIT

About the Position

One of our operating companies, OSIT, is looking for multiple Support Engineers, Level 2 to join their team in Osborne Park, Perth. This is an exciting opportunity for a customer-focused IT professional who enjoys solving technical challenges and delivering exceptional service. As an IT Support Engineer, you will provide Level 2 technical support to a diverse range of managed services clients, working across Microsoft environments, networking, infrastructure, and cybersecurity.

You will play a key role in resolving complex technical issues, delivering client projects, maintaining critical IT systems and contributing to a high-performing service team. If you are proactive, thrive in a fast-paced MSP environment and are passionate about technology, we would love to hear from you.

Responsibilities

• Deliver Level 2 technical support via phone, email, remote access, and on-site across desktop, server, networking, and cybersecurity environments.
• Resolve incidents, service requests, change requests, and installations efficiently while meeting service level agreements.
• Monitor and respond to system alerts, escalating issues where required.
• Perform proactive maintenance on client infrastructure, including servers, networking equipment, storage, and software.
• Assist with infrastructure upgrades, application deployments, VPN configuration, backup and recovery planning, and other client projects.
• Maintain accurate documentation, ticket updates, timesheets, and system configurations within ConnectWise.
• Identify recurring issues, perform root cause analysis, and recommend long-term improvements.
• Participate in the weekend on-call roster and provide after-hours support when required.
• Contribute to continuous improvement by identifying opportunities for automation, new technologies, and enhanced client solutions.
• Build strong relationships with clients by delivering professional, high-quality technical support.

Skills Required

• Minimum 2 years' experience in a hands-on IT support role (MSP experience highly regarded).
• Strong technical knowledge of Microsoft technologies, networking, infrastructure, and cybersecurity.
• Excellent troubleshooting and technical diagnostic skills.
• Strong communication and interpersonal skills with a customer-first approach.
• Excellent organisational and time management skills with the ability to manage competing priorities.
• A proactive mindset and commitment to continuous learning and professional development.
• Microsoft certifications (desirable).
• A current driver's licence and reliable vehicle for client site visits.

Benefits

At OSIT, you will be part of a collaborative and supportive team where your ideas are valued and your development is encouraged.

We offer:

• Exposure to a broad range of technologies and industries.
• Ongoing training and professional development opportunities.
• An amazing supportive team culture, monthly free team lunches, social club events and company Discord server
• Career progression opportunities within a growing technology business.
• A varied role that combines technical support, project work and client engagement.