Student Administration Enquiry Officer

Student Administration Enquiry Officer, Student Administration
Fremantle Campus
Full-timeopportunity, Continuingcontract

• Be part of a welcoming community of professionals,academicsand students.
• Support the student experience behind the scenes by delivering essential administrative services within a national university.
• $76,583pa(Level 4)+ 15% superannuation

About the university

We believe in the power of education to transform lives, strengthen communities and help people become the best version of themselves. The University of Notre Dame Australia is a modern, national Catholic university that serves more than 12,000 students across its campuses in Fremantle, Broome and Sydney.

With a community of over 1,000 academic and professional staff, Notre Dame is recognised for its personalised learning environment, strong graduate outcomes and holistic educational philosophy rooted in critical thinking, ethics and the Catholic intellectual tradition.

About the office

Student Administration delivers specialist administrative, regulatory and operational support across the University, maintaining the integrity of student records, processes and compliance requirements while supporting Faculties, Schools and other University departments.

About the role

Contribute to the effective management of the University's student administration systems, supporting the collection, storage, processing, reporting and analysis of student data across the student lifecycle, from enrolment through to graduation.

The role focuses on maintaining accurate records, supporting administrative processes, ensuring data integrity, and providing operational support to Faculties, Schools and University departments. This position reports to the Senior Team Leader, Student Administration.

Key Responsibilities

• Support the day-to-day administration and operational activities of Student Administration, ensuring efficient and effective service delivery.
• Proactively assist inidentifyingproblems and suggest improvements that are evidence-based and considerrelevant best practice principles, relevantpoliciesand systems.
• Contribute topromoting apositive andquality client service cultureand collaborate as a team member to achieve successful outcomes for tasks.
• Provide support for a wide range of student services as required, particularly during peak periodsaccording to where demand is greatest across Student Administration including student tuition and otherpayments, enrolment support and other areas.
• Assist with referred student enquiries and other duties as requested by the Senior Team Leader StudentAdministration.

Qualifications, skills & experience

• Completion of a Diploma, CertificateIVor Degree in a relevant area and/or a minimum 2-3 years'experience working in a customer-focused administration role preferably in the Higher Education sector.
• Demonstratedsound administrative, data entry, and organisational skills with excellent accuracy andattention to detail.
• Efficientcommunication and interpersonal skills, including the ability to address and relate well to abroad range of students and stakeholders.
• Ability to demonstrate flexibility, work under pressure to manage conflicting priorities and meet strictdeadlines.
• Commitment to maintaining high standards of customer service within a busy working environment.
• Knowledge in understanding ofconfidentiality, data protection and safe record keepingprotocolsof student informationand data.
• Demonstrated knowledge of university policies and procedures or capability of acquiring knowledge.
• Supportive of the Objects of Notre Dame as a Catholic University.

Benefits

• On-site gym and fitness programs available.
• Located in historic Fremantle.
• UniSuper 360Health.

How to apply

Please apply online with a resume and cover letter outlining your suitability for the role.

Applications closing date:31 July 2026

For further information on how to apply, please visit:How to apply | Notre Dame

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.

The University is committed to providing a safe, respectful and inclusive working and learning environment.

The successful candidate will be required to complete a self-declaration regarding Gender-Based Violence (as required by the National Code) as part of the pre-employment process. For more information on this please refer to our website.

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

Contact us

Please direct your queries regarding this role toMarcia Rodrigues,Marcia.Rodrigues@nd.edu.au

Unsolicited contact from recruitment agencies will not be entertained