Customer Service Attendant
Job Description
At Ampol, we believe in thePower of Us- the extraordinary power of people to connect, act, and make a difference.
As a leading energy companyoperatingacross Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure,tradingand shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.
Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whetheryou'redeepening yourexpertiseor taking on something new,we'llsupport you to power a career that works for you.
We'rebuilding a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen.
About Infrastructure
Ampol has been proudlyfuellingAustralia since 1900, from humble beginnings, through 120 years of growth and change. We are the operational heart of the business, responsible for the refinement and distribution of petrol and petroleum products. Our operations span the country and working with us will provide you with the opportunity to meet a diverse team of experts who help make Ampol the energy supply chain leader it is today.
This purpose reflects our commitment to delivering value for our customers and our people now, through safe, reliable, and competitive operations. As we look to the future, we will continue to innovate through new energy and fuel solutions to deliver on powering better journeys, today and tomorrow.
About the role
Reporting to the Territory manager, you will be responsible for delivering exceptional customer service, with a strong focus on safety, security and maintaining the presentation and appearance of the site. This position is based at the Toowoomba Depot, with operating hours from 5am to 5pm Monday to Friday. Flexibility to work within these operating hours is required.
Responsibilities
Serving customers efficiently and creating memorable experiences
Deliveringthe standard of service and retailing excellence that our customers have come to expect.
Maintaining store presentation and creating a clean welcoming environment
Cash handling
Authorising fuel pumps
Stock filling and rotation
General housekeeping - cleaning toilets, shelves, floors
Understanding and complying with Ampol's policies and procedures
About you
This role is ideal for someone who is passionate about delivering outstanding customer service, takes pride in their work, thrives in a fast-paced environment, and can effectively manage multiple tasks while working independently. You are reliable, professional, enthusiastic, bring a positive and can-do attitude.
Qualification & Experience:
Retail experience
Excellent customer service skills
Well-developed written and oral communication skills
General computer literacy
Our Benefits
Our totalremunerationis competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
Access to Ampol's Benefits & Recognition platform: providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assistwith everyday living expenses.
We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrateour capabilities and values.
Career development and learning opportunities includingLinkedIn Learning and other tailored training solutions.
Paid Parental Leave - up to 12 weeks paid Parental leave, and up to a year off (unpaid). In addition to the 12 months of unpaid parental leave, employees may apply for a further 12 months of unpaid parental leave (a total of 24 monthsfor each birth)
BabyCarePackage - financial and flexible support for parents transitioning back to work.
Need some wheels? Novated Lease options are available.
Invest in your future with the Employee Share Scheme
Leave Options - We offer wellbeing leave and leave purchasing
Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners
Want to take your career to the next level? Apply today.Applications close on06 August 2026
Additional Information
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We're an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.
