Solutions Architect
Algolia, the leader in providing industry grade search and discovery tools to drive richer, more powerful engagement and success capabilities, is seeking a Solutions Architect to accelerate technical success and product adoption. You'll collaborate closely with enterprise customers, owning Algolia solution patterns and offering trusted advice for successful implementation. Additionally, you'll influence the product roadmap and facilitate tailored solutions, both internally and externally, to enhance customer success.
As a Solutions Architect, your role involves guiding customers in design, strategy, and best practices for Algolia product deployments. We're looking for candidates with a development and consulting background, technical expertise, and strong relationship skills to drive outstanding outcomes across business units and product teams.
THE ROLE WILL CONSIST OF:
- Be a Trusted Advisor; engage with our customers' technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes
- Link business processes with technical solutions and tie them to business outcomes
- Execute delivery methodology to drive projects to completion on time and on budget
- Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution
- Prototype and catalog new solutions to fit business pain points
- Consult on architecture, indexing, searching, and UI best practices
- Expand relationship and product usage within the enterprise segment
- Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth
- Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective
- Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables
- Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects
- Build out tooling and/or collateral to help scale customer engagement
- Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs
- Work with Engineering to track and resolve feature requests and bugs
- Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate
REQUIRED SKILLS / EXPERIENCE:
- 5+ years experience in a customer-facing, deeply technical, and consultative role
- Desire to help people solve problems with the ability to explain complex technical concepts to a broad audience of technical and business stakeholders
- Proficient in data modeling including flattening relational data
- Proficient in Javascript/HTML/CSS for the front-end
- Proficient in a backend framework (i.e. node, Rails, Django, etc.)
- Lifelong learning and growth mindset
- Ability to establish credibility and rapport with Senior Executives, business and technical team members
- Excellent analytical and problem solving skills with a history of hands-on project management of large and small initiatives
- Ability to prioritize tasks effectively with a high-level of attention to detail
- Ability to quickly define dependencies, issues, and outline mitigation plans against risks
- Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions
NICE TO HAVE:
- Experience designing and developing generative AI and agentic application
- Experience with analytics and A/B testing
- Experience implementing or optimising Search & Discovery experiences, ideally in ecommerce
- Familiarity with iOS & Android platforms
- Experience working in a high-growth SaaS environment
- Experience supporting open-source projects & their GitHub communities.
- Experience with Shopify, Magento, and Salesforce a plus
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