Analyst, Business Insights & Analytics

This entry-level opportunity is ideal for a recent graduate or someone with up to one year of experience who is looking to build a career in data analytics.

American Express is looking for an Analyst to join the Business Insights and Analytics team supporting our International Card Services (ICS) business in Australia and New Zealand. This is an exciting opportunity for an early-career analyst to develop technical expertise while working with one of the world's leading financial services companies.

In this role, you will partner with Product, Acquisition, Loyalty, Partnerships, Digital, Marketing, and other business teams to deliver reporting, analytics, and customer insights that support business growth and decision-making. You will gain hands-on experience working with large datasets, developing dashboards, creating customer audiences for marketing campaigns, and building analytical solutions that help improve business performance and customer outcomes.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• Bachelor's degree in Data Science, Information Systems, Computer Science, Mathematics, Statistics, Engineering, Commerce, Economics, or a related quantitative discipline.
• Working knowledge of SQL and strong analytical problem-solving skills.
• Experience using Excel for data analysis and reporting.
• Exposure to Power BI, Tableau, Python, or other data visualisation and analytics tools through university, internships, or projects is desirable.
• Strong communication and stakeholder engagement skills.
• High attention to detail with excellent organisational and time management skills.
• Curious mindset with a passion for using data to solve business problems.
• Experience with AI tools such as ChatGPT, Copilot, or similar technologies is advantageous.

Analytics & Business Insights

• Support the delivery of analytics by extracting, transforming, and analysing data to answer business questions and identify customer behaviours, trends, and business opportunities.
• Create and extract targeted customer groups (audiences) for marketing, acquisition, loyalty, and customer engagement campaigns, ensuring selections align with business requirements.
• Perform ad hoc analysis and present insights that support business decision-making and strategic initiatives.
  

Reporting & Dashboard Development

• Develop, maintain, and enhance interactive dashboards and reports using Power BI and Tableau.
• Support the automation of recurring reporting processes to improve efficiency and reduce manual effort.
• Assist in monitoring key business metrics and communicating performance trends to stakeholders.
  

Data Management & Quality

• Extract and prepare data using SQL for reporting and analysis.
• Perform data validation and quality checks to ensure reporting accuracy and consistency.
• Support the maintenance and documentation of reporting processes and analytical assets.
  

Stakeholder Support

• Work closely with business stakeholders to understand reporting requirements and translate business questions into analytical solutions.
• Present analytical findings in a clear and concise manner to both technical and non-technical audiences.
• Collaborate with colleagues across the business to deliver high-quality analytical outcomes.