Customer Service Officer

About Eziway

Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees - they're the reason we succeed.

The Role

Eziway Salary Packaging provides outsourced salary packaging services to FBT-exempt organisations including charities, public health, community and disability service providers. You'll manage a designated portfolio of clients - from doctors to aged care workers - as their primary point of contact for all things salary packaging, using our own in-house software. It's a fast-paced, rewarding environment working alongside the frontline of Australia's health sector, on a rotating roster (8am, 9am and 10am starts).

How You'll Work
Reporting into the team, you'll:

• Act as the primary point of contact for Eziway salary packaging clients
• Answer incoming calls and assist with enquiries in line with our service offering
• Process the salary packaging lifecycle - account creation, documentation and terminations
• Use Eziway's software for data entry, client file updates and record accuracy