Head of Operations

Apply Job no: HAA79 Category: QLD Head Office National travel and variety - No two weeks are the same as you support venues across Australia. Make a national impact - Shape the capability and performance of teams across our growing franchise network. Grow with an ambitious brand - Join a business that values innovation, development and continuous improvement. Head of Operations | Burger Urge Burger Urge kicked off 19 years ago with a mission to reclaim the burger. Today, we're one of Australia's fastest-growing burger brands, with ambitious plans for the future and a network of passionate Franchise Partners and Support Office teams driving our success. As we continue to grow, we're looking for a Head of Operations to lead our national operations function and help shape the next chapter of Burger Urge. About the Role Reporting directly to the Managing Director, this is a pivotal senior leadership position responsible for driving operational excellence across our corporate and franchised venues nationwide. You'll provide strategic direction, lead a high-performing operations team, and partner closely with Franchise Partners and venue leaders to deliver strong commercial outcomes, exceptional customer experiences, and sustainable growth. This is a hands-on leadership role for someone who thrives in fast-paced environments, enjoys building capability, and knows how to translate strategy into action. What You'll Be Doing Lead and execute Burger Urge's national operations strategy Drive sales growth, profitability and venue performance across the network Build capability and accountability across all levels of the business Partner with Franchise Partners to optimise operational performance and commercial outcomes Oversee labour management, cost control, inventory and compliance standards Ensure consistent execution of operational procedures and customer experience standards Lead new venue openings and support network expansion initiatives Identify and implement continuous improvement opportunities across systems and processes About You You'll bring a combination of operational credibility, commercial acumen and exceptional people leadership. Ideally, you'll have: Senior multi-site leadership experience within hospitality, QSR, retail or franchising Demonstrated success leading large, geographically dispersed teams Strong commercial capability with experience driving sales and profitability Exceptional coaching, influencing and stakeholder management skills Experience leading change and operating in high-growth environments A strategic mindset balanced with a hands-on, action-oriented approach High standards, resilience and a genuine passion for developing people Current unrestricted Australian Driver's Licence and willingness to travel nationally Why Burger Urge? Join an ambitious, growing Australian brand with exciting expansion plans Play a key role in shaping the future direction of the business Work alongside passionate and entrepreneurial leaders Make a genuine impact on performance, culture and capability across the network Be part of a business that values people, innovation and continuous improvement Ready to join the Urge? Apply now and help lead the next chapter of Burger Urge's growth journey. Published on 02 Jul 2026, 1:49 AM