National Faith Claims Manager

Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.

Lead Claims Advocacy for Australia’s Faith Sector

We are seeking an experienced and passionate National Faith Claims Manager to lead our specialist Faith Claims team and drive exceptional claims outcomes for faith-based organisations across Australia. This is a unique leadership opportunity for a senior claims professional who combines deep technical expertise with a client-first mindset and a genuine understanding of the faith and mission sector.

About the Role

The National Faith Claims Manager will be well versed in partnering with brokers, clients and insurers to deliver outstanding claims advocacy and service. This role is pivotal in supporting complex and significant claims, strengthening client relationships, influencing industry stakeholders, and helping faith based organisations navigate challenging claims events with confidence.

Key Responsibilities

• Drive a culture of claims advocacy and client excellence
• Manage and oversee large, complex and sensitive claims matters
• Partner closely with brokers and branch teams to deliver exceptional client experiences
• Negotiate with insurers and other stakeholders to achieve optimal claims outcomes
• Build trusted relationships with faith sector clients and key industry partners
• Provide strategic claims insights during client renewals, reviews and new business opportunities.
• Identify and implement improvements to claims processes, service standards and client outcomes.
• Contribute to industry working groups, learning initiatives and claims related projects.

About You

You are a respected claims leader with the credibility, commercial acumen and relationship building skills to influence a broad range of stakeholders. You will bring:

• Extensive insurance claims experience with strong technical knowledge across claims management and insurance products
• Exceptional negotiation, communication and stakeholder engagement skills
• Experience managing complex or high value claims
• A passion for delivering outstanding client outcomes
• A strategic mindset with the ability to identify opportunities for improvement and growth

Highly Regarded

• Experience working with faith-based, mission driven or not-for-profit organisations.
• Experience within financial services or a large insurance broking environment.

Why Join Gallagher?

At Gallagher, you'll be part of a global organisation with a strong local presence, where collaboration, innovation and client advocacy sit at the heart of everything we do.

We offer:

• A national leadership role with genuine impact
• Flexible location options across Melbourne, Sydney or Brisbane
• Opportunities for professional growth and development
• A collaborative and supportive culture
• The chance to work with purpose driven organisations making a positive difference in communities across Australia.

Ready to Make an Impact?

If you're a senior claims leader looking to combine technical excellence with meaningful client advocacy, we'd love to hear from you. Apply today and help shape the future of claims excellence for Australia's faith sector.

Gallagher is an Equal Opportunity Employer and is committed to creating an inclusive workplace where everyone can thrive.

Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.

Apply now via our careers website, Gallagher Careers or for further information, please contact our Talent Acquisition team at [email protected]

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.