Senior Solutions Engineer

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy..

We are looking for a product and application expert who will become a part of the overall sales process with the objective to drive revenue. This person will engage with prospective customers by working closely with the Sales and Product Management teams.

This role will also consider applicants based in Melbourne and/or Brisbane.

About this role

• Assist sales teams in presenting the Toast product and platform to prospects
• Become an expert in the product with complete knowledge of the technologies and the application software
• Learn to identify the prospect's business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
• Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
• Work closely with Sales Enablement regionally to provide training and product expertise
• Attend trade shows and other events as a Toast brand ambassador
• Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
• Must have the ability to work with minimal supervision
• A strong spirit and energy to provide the best support in the restaurant industry
• Comfortable working in an entrepreneurial environment

Do you have the right ingredients*? (Requirements)

• Minimum 2 years hospitality or related industry experience required
• Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
• Strong problem solving/troubleshooting skills
• POS knowledge required
• Restaurant operations experience a plus
• Ability to manage multiple customer implementations simultaneously working in a fast paced environment
• Excellent communication and customer service skills
• Must have ability to work closely with Product Management
• Must have the ability to work with minimal supervision
• A strong spirit and energy to provide the best support in the restaurant industry

AI at Toast

At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.

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