Customer Operations Representative - Utilities
Location: Melbourne (Hybrid)
In this position, you'll be based in Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare Utility Services partners with a wide range of Australian utility providers and organizations where retail utilities are not their core business. We support and enhance retail utility operations across the entire metertocash lifecycle, helping clients deliver reliable, compliant, and customerfocused services.
As a Customer Operations Representative - Utilities, you will join our Utility Services Operations team, the group responsible for key operational activities including new connections, account maintenance, billing, metering, and payments. This is a role where accuracy, customer care, and operational excellence come together to support essential services for communities across Australia.
Why is this role exciting? Well, there are a few things that make this role stand out:
You will gain handson experience across the metertocash lifecycle, developing expertise that's highly valued in the utilities sector.
You will help customers navigate important connection steps, resolve issues, and deliver a smooth, supportive experience.
A role you will love
In this role, you will handle customer enquiries, process connection applications, and manage casebased interactions across the connection lifecycle. You will ensure compliance with regulations, maintain highquality data accuracy, and provide clear communication to customers, installers, and internal stakeholders.
Manage enquiries and applications for new or modified electricity connections, ensuring all required information is collected and documentation is complete.
Process connection contracts accurately, ensuring adherence to electrical codes, regulations, and safety standards.
Provide clear updates to customers throughout the connection process, addressing concerns and managing escalations via case management.
Manage incoming calls from customers and installers, delivering excellent service and resolving issues effectively.
Work with internal and external stakeholders to ensure smooth progression of connection activities.
Complete reporting, data entry, and documentation with a high degree of accuracy and within required timeframes.
Provide support and informal training to colleagues, helping coordinate tasks and uphold quality standards.
What will you bring to the role?
Experience working in Contact centers processing customer account data accurately in a fastpaced environment.
Working knowledge of the electricity utilities sector, including key regulations and compliance requirements.
Solid administrative experience with strong organizational skills.
Ability to adapt quickly to new systems, processes, and workflows.
Outstanding listening, verbal, and written communication for gathering and providing information.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to help you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
