Control Room Operator

Apply Job no: YTQ33 Category: Security Sign on Bonus upon joining!! Access to quality equipment and training Value Safety as a Standard Control Room Operator Location: Bayside, VIC Industry: Retail and High-End Shopping Center Potential earnings / Award Level 4 About Millennium Services Group Millennium Services Group is one of Australia's leading providers of integrated Cleaning, Security, and Facilities Management services, delivering exceptional outcomes since 2003. Innovation and technology integration are central to our approach. We invest in advanced systems, smart equipment, and data-driven workforce solutions to improve efficiency, visibility, and performance across every environment we manage. Our people are supported through ongoing training, professional development, and access to contemporary tools that enable career growth and operational excellence. We are proud of the long-standing partnerships we have built with our clients, employees, and suppliers-collaborations that empower us to continually improve the places and spaces we secure and deliver forward-thinking solutions every day. To find out more about our organisation visit www.millenniumsg.com Position Overview As a Control Room Operator within a large-scale retail environment, you will play a pivotal role in coordinating and monitoring daily site operations. You will be responsible for managing communications, monitoring systems and alarms, responding to incidents, and supporting the effective delivery of security services across the internal and external security environment of the site. This role requires strong situational awareness, ability to multi-task and prioritise work flows, clear communication skills, and the ability to make timely decisions, sometimes under pressure, to ensure operational continuity, safety, and service excellence at all times. Positions available: Full-time Potential earnings / Award Level 4 Shifts: Weekday | Day Roster: Available for Tuesday to Wednesday - 09:00AM-5:30PM, Thursday and Friday -9:00 AM to 9:00 PM Key Responsibilities Monitor site CCTV system and site activity to maintain safety, security, and compliance standards. Coordinate security teams across a large retail asset to ensure seamless service delivery. Respond to alarms, incidents, and service requests in real time, applying appropriate escalation procedures Maintain accurate operational logs, incident reports, and system records Liaise with site supervisor, clients, contractors, and emergency services as required Ensure strict adherence to operational procedures, policies, and safety protocols Support rostering, shift coverage, and workforce coordination to maintain optimal staffing levels and continuity of service Qualifications & Requirements Previous experience in a large retail control room environment highly desirable, or in a similar operational environment such as Universities or a monitoring centre. Strong communication (written and oral) and multitasking skills Experienced with large scale CCTV, radio, and dispatch systems Ability to remain calm under pressure and respond quickly to incidents Computer literacy and report writing skills Ability to do shift work, including nights, weekends, and public holidays Security license 1A required, however a 1E highly desirable. Why Join Millennium? Ongoing training and clear opportunities for career progression Award-compliant remuneration with a generous 1st year sign-on bonus Join an organisation that genuinely values safety, performance, and its people, and fosters a supportive, collaborative working culture This is a fantastic opportunity for an experienced operator. By joining Millennium Services Group, you'll become part of a dedicated team that services a wide range of clients across Australia and New Zealand-giving you the chance to build your skills, work with advanced technology and grow your career with us! If this sounds like you, please apply today, we look forward to hearing from you Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity. You must have valid work rights in Australia. Published on 01 Jul 2026, 2:30 AM