Sales Operations Manager
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
National Sales Manager__
Your role and responsibilities
In this role, you will have the opportunity to adapt and implement sales support strategy for a Process Industries in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team.
The work model for the role is: Onsite
This role is contributing to the ABB Process Industries division in Australia and the Pacific Islands.
You will be mainly accountable for:
Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction.
Leading and Managing the spares, bid and proposal teams
Establishing and maintaining RFQ, pricing and governance processes
Ensuring the most competitive offers considering the market situation and customer conditions; and identifying the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer.
Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer; and supporting bid/no bid analyses and decisions.
Participating in project risk review processes; and ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers.
Our team dynamics
You will join a dynamic, talented, high performing team, where you will be able to thrive.
Qualifications for the role
You are highly skilled in managing sales operations within the process industries (mining, metals, minerals, or heavy industry) market.
Minimum of 5 years of experience in sales, business development, or commercial roles, ideally working with automation, electrification, or industrial digital solutions.
Proven track record in developing and maintaining sales systems and processes within high volume teams.
You possess strong knowledge of industrial automation systems, drives, control systems (e.g., DCS/PLC), electrification solutions, or digital applications.
You are passionate about building long-term relationships with both internal and external customers, driving growth, and delivering customer-centric solutions.
Strong commercial acumen with the ability to negotiate contracts and manage margins effectively.
Degree in Engineering, Business, or a related discipline.
You are at ease communicating in English, with strong stakeholder engagement and presentation skills
Benefits
Competitive base salary plus performance-based incentives
Flexible working arrangements and international travel opportunities
Professional development, training, and career growth support
Employee assistance program and local-specific benefits in Australia
More about us
The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems.
The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Employment Type: Full Time