Store Assistant - Richmond (Swan St)

• Casual role based in our Swan Street location
• Flexible availability required; Weekend work essential
• Previous retail experience required
• Deliver customer experience
• Contribute to team culture

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supports our Australian Red Cross teams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

Bring your experience and enthusiasm for helping people to one of Australia’s most trusted organisations. As a Shop Assistant, you’ll be the friendly face that welcomes customers, leads volunteers, and helps create a warm, inclusive environment in your local Red Cross Store.

In this handson role, you’ll support the daytoday running of the store by delivering excellent customer service, maintaining visual merchandising standards, and assisting with donations. You’ll work closely with the Shop Manager to deliver retail KPIs and lead volunteers to ensure the store is safe, organised, and ready for trade each day.

What you will bring

• Experience in retail, sales, or customerfacing service roles
• Strong communication and interpersonal skills
• A friendly, customerfocused approach and genuine interest in helping others
• Good presentation and visual merchandising skills
• Awareness of fashion trends and brands
• Reliability, punctuality, and the ability to work effectively as part of a team
• Knowledge of WHS guidelines and hazards

Benefits that act for you, while you act for humanity

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That’s up to $18,550 accessible pre-tax!)

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Further information

This role is covered by the General Retail Industry Award 2020, Level 3. Pay from $27.58 / hour + casual loading + superannuation, with access to salary packaging.

Cover letters should be addressed to Anna Ielo and should outline how you meet the requirements above.

For a confidential discussion, please contact:

Anna Ielo, [email protected]

(Enquiries only. Applications must be submitted via SEEK or our Careers page for consideration)

Applications close: Wednesday, 8 August 2026

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Job Ref # 13621