Transformation Specialist
Overview
As the Transformation Specialist, you will help the project team understand current ways of working, assess the impact of proposed changes, and support activities that prepare the business for implementation. This includes contributing to impact assessments, process design, testing, training input, implementation planning and change readiness.
You will work closely with the Transformation Lead, Transformation Specialists, business SMEs, project teams and RTWSA stakeholders to gather information, test assumptions, identify risks or issues, and provide clear recommendations to support practical decision-making.
How you'll make an impact
- Use your operational, project, change or claims experience to help the project team understand how work is done today and what needs to change.
- Assess how proposed changes may affect people, processes, customers, systems, data, controls and day-to-day service delivery.
- Work with operational teams, SMEs, project team members and RTWSA stakeholders to gather information, test assumptions and identify practical risks or issues.
- Support workshops, walkthroughs and discussions by asking clear questions, sharing feedback and turning input into agreed actions or recommendations.
- Contribute to process design, business readiness, testing, training input, implementation planning and transition activities.
- Prepare clear documentation, briefings and updates that explain issues, risks, decisions and progress in plain language.
About you
- Experience supporting transformation, project delivery, change implementation, process improvement, business readiness, operational improvement or similar work.
- Ability to understand business impacts across processes, people, systems, data, customers and service delivery, and translate findings into practical actions.
- Strong stakeholder skills, including the ability to ask good questions, challenge assumptions respectfully, clarify issues and work with others to find practical solutions.
- Experience contributing to workshops, impact assessments, testing, implementation planning, documentation, training input or business readiness activities.
- Clear written and verbal communication skills, with the ability to explain issues, document decisions and keep people informed in simple language.
- Ability to work autonomously, manage competing priorities and maintain high-quality outputs in a fast-paced project environment.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Qualifications:- Experience supporting transformation, project delivery, change implementation, process improvement, business readiness, operational improvement or similar work.
- Ability to understand business impacts across processes, people, systems, data, customers and service delivery, and translate findings into practical actions.
- Strong stakeholder skills, including the ability to ask good questions, challenge assumptions respectfully, clarify issues and work with others to find practical solutions.
- Experience contributing to workshops, impact assessments, testing, implementation planning, documentation, training input or business readiness activities.
- Clear written and verbal communication skills, with the ability to explain issues, document decisions and keep people informed in simple language.
- Ability to work autonomously, manage competing priorities and maintain high-quality outputs in a fast-paced project environment.
Education:UNAVAILABLEEmployment Type: TEMPORARY
