Store Operations Coordinator - Highpoint

About Us

We spend a third of our lives sleeping, so we thought we'd make it memorable. Sheet Society was dreamed up by Hayley and Andy Worley in 2017 after they thought the industry had hit snooze. Then once their kids arrived, they had a new understanding of what makes for a great night's sleep.

With big plans ahead for 2026, we're thrilled to be opening our sixth retail store. As we continue to grow, we're looking for a talented Store Operations Coordinator to join our Highpoint Retail Team from mid-August.

This is a unique opportunity to be part of an exciting new store launch and help build something from the ground up. From creating an exceptional customer experience to shaping store culture and supporting a high-performing team, you'll play a key role in bringing the Sheet Society experience to life from day one.

About the Role

This is a part-time fixed-term 6 month role, with the possibility of continuing on a permanent basis. As Store Operations Coordinator, you'll be the backbone of everything that happens behind the scenes on a day to day basis - because a great night's sleep starts long before a customer walks through the door. Through strong inventory management, stock accuracy, administration and operational processes, you'll create the foundations that enable the team to deliver an exceptional customer experience.

Working closely with the Store Manager and Assistant Store Manager, you'll play a central role in keeping the store running smoothly through tight stock management and efficient replenishment processes. From the back of house to our dedicated off-site location, you'll oversee the flow of stock end-to-end ensuring inventory is accurate, well-organised and keep shelves trade-ready every day.

Working days and hours:

• Tuesday 7am-3pm
• Wednesday 7am-12pm
• Saturday 7am-3:30pm
  

About the Team

The Store Operations Coordinator reports to the Store Manager and is a part of the broader Retail Team. You'll collaborate closely with our Warehouse and Systems team and Customer Service.

Key Responsibilities

Inventory & Stock Management

• Own inventory accuracy and stock integrity within the store.
• Manage stock deliveries, transfers, customer returns and returns-to-warehouse processes.
• Oversee and monitor sample sale inventory and coordinate sample sale process
• Conduct regular cycle counts and stock audits.
• Lead store replenishment and escalate variances, requirements and recalls in a timely manner.
• Maintain a highly organised, efficient and safe stockroom and back-of-house environment.
• Investigate and resolve inventory discrepancies in a timely manner.

Operational Excellence

• Ensure all operational processes, systems and company policies are executed accurately and consistently.
• Support the implementation of promotional campaigns, visual merchandising updates, product launches and sale activity.
• Maintain operational calendars and ensure key deadlines and deliverables are met.
• Identify opportunities to improve store efficiency, productivity and operational effectiveness.
• Support loss prevention initiatives and proactively minimise stick loss and shrinkage.

Administration & Reporting

• Manage store supplies, operational ordering and opening and closing procedures.
• Oversee cash handling, reconciliation and accurate operational records and reporting.

Health, Safety & Compliance

• Ensure a safe, clean and compliant working environment.
• Complete regular checks, audits, incident reporting and adhere to all company policies and workplace standards.

Leadership & Collaboration

• Partner closely with the Store Manager and Assistant Store Manager to support overall store performance and operational success.
• Provide floor support during peak trade periods and when additional team coverage is required.
• Deliver operational training, coaching and guidance to team members.
• Champion accountability, consistency and excellence in operations execution.
• Act as the operational expert within the store, providing support and expertise across the store.

About You

• 1+ years experience in an Operations, Inventory, Stock Control or similar retail operations role.
• You dream in spreadsheets and are confident creating, reporting and analysing data using Excel and Google Sheets (essential).
• Solid foundation and understanding of Shopify.
• A natural problem solver with a strong sense of ownership and a drive to achieve results.
• Excellent communication skills with the ability to build strong working relationships with key stakeholders.
• Bring a strong curiosity and appetite to learn, with a proactive approach to building understanding and continuous improvement.
• Exceptional administration skills and attention to detail.
• Strong organisation, planning and time management skills with the ability to multitask and prioritise effectively.
• You're energetic, physically fit and able to lift items up to 20kgs in weight.
• A genuine willingness to roll up your sleeves and pitch in where needed.

Why You'll Love It Here

At Sheet Society, it's more than a workplace, it's a community. With that in mind, we're committed to making sure our employees are as happy in the workplace as our customers are in bed. Which is why our perks include:

• Sweet Dreams Day - a day off on your birthday
• Career Development
• Generous staff discounts
• Feeling peckish? We've got you covered with a few snacks provided

Our Values in Action

Good Humans: We're Good Humans, and we do our best to do good in business too. We bring our best selves to work, for our customer, team, and the world around us.

Driven Dreamers: We always innovate, and that goes beyond the bed. We push the boundaries to turn our dreams into your reality.

Authentic Achievers: We pull up our sleeves and get the hard work done, without the fuss. We know who we are, and we work to make the bed better - for everybody.

Support Crew: We're committed to you, and your sleep. Whether it's a great product, or great service - and when things don't go to plan, we're here to make it right.

Ready to Join the Dream Team?

When applying be sure to include your resume and cover letter that showcases why you're the ideal fit for Sheet Society.

Applications close end of day Friday 10 July.Shortlisting of candidates will commence prior to this date, so please don't delay submitting your application.

Let's make every third of our lives spent in bed not just comfortable, but unforgettable. Hop on board and let's shake up the world of retail together.

We are proud to be an equal-opportunity employer that seeks to recruit, develop and retain the most talented individuals from a variety of backgrounds. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.