Office & Operations Administrator (12 months contract)

La Prairie/CHANTECAILLE is seeking a highly organised and proactive Office and Operations Administrator to support the business during a critical transition period. This role is designed to address a gap in operational capacity and ensure continuity of key activities. Working closely with the Managing Director and leadership team, the role provides hands-on administrative, HR, and sales support, enabling leaders to focus on strategic priorities while ensuring smooth day-to-day operations.

RESPONSIBILITIES:

Executive & Administrative

Provide end-to-end administrative support to the Managing Director and leadership team
Prepare and distribute templates for completion of presentations, reports, and correspondence
Coordinate key internal meetings and events
Coordinate strategy meetings and ensure follow-up actions are delivered

People & Culture

Support onboarding, employee documentation, and HR administration
Support internal communications, compliance activities and workplace policies, and regional/global initiatives
Support management team with performance review cycles.
Support planning and execution of key internal events (e.g. planning days, communication sessions)
Contribute to company culture initiatives and employee experience programs

Coordination & Execution

Oversee day-to-day office operations and coordination
Ensure continuity of operational tasks previously handled by leadership
Act as a central coordination point across functions
Support cross-functional activities (finance admin, procurement, reporting)

Process & Efficiency

Identify and implement process improvements
Standardise and document workflows
Leverage tools (including AI and Microsoft Office) to improve efficiency

REQUIREMENTS:

10+ years' experience in executive support, administration, or operations
Strong experience across admin, HR support, and business coordination
Highly organised, detail-oriented, and able to manage multiple priorities
Proactive, hands-on, and solution-driven
Strong communication and stakeholder management skills
High level of discretion and professionalism
Advanced Microsoft Office skills; experience using automation/AI tools beneficial
Experience in luxury retail or similar environment (preferred, not essential)

Contract Detais

• 12-month fixed-term contract
• Full-time role
• Office based- North Ryde