Posted 27 June, 2026
Customer Solutions Manager, ANZ
Amazon
AU, NSW, Sydney
Full Time
Reference: 71_457722_77d411d2-8a64-4c0e-81c4-2165c6e872d7
AI and Cloud adoption in Australia is accelerating, and some of the most exciting transformation is happening in Software, Media, Entertainment, Energy and Telco. These customers aren't just migrating workloads, they're rethinking their business models, launching new products, and solving problems that didn't exist a few years ago.
In this role, you'll lead a team of experienced Customer Solution Managers (CSM) who partner with these customers to turn ambitious AI and cloud strategies into real outcomes. But this isn't a pure people-management role. You'll stay close to customers yourself, stepping in to help resolve complex challenges, unlock executive relationships, and ensure your customers are getting the most out of AWS.
What sets this role apart is the breadth of what you'll own. Beyond coaching and developing your team, you'll shape how the CSM function operates in ANZ, from growing a team, to enablement and process improvement. You'll collaborate with APJC and Global stakeholders to build mechanisms that scale, drive consistency, and continuously raise the bar for customer outcomes. If you're energised by building teams, solving hard problems alongside customers, and creating something better than what exists today - this is the role.
Key job responsibilities
Team Leadership & Development
Lead, coach, and develop a team of experienced CSMs supporting customers across Software, Media, Entertainment, Energy and Telco
Set clear expectations and provide regular feedback that helps your team grow technically and professionally
Own the end-to-end hiring, onboarding, and training pipeline, attract top talent and ensure new hires ramp quickly and effectively
Create an inclusive, high-performance team culture where people do the best work of their careers
Customer Impact
Engage directly with customers to drive results, resolve challenges, and help them best engage with AWS services and teams
Build and maintain executive-level relationships with key customer stakeholders across your portfolio
Provide prescriptive guidance based on AWS best practices, helping customers navigate complex AI and cloud transformations
Ensure your team delivers measurable customer outcomes, from migration milestones to AI adoption and business value realisation
Operational Excellence
Design and implement scalable mechanisms that improve team efficiency, reduce friction, and enhance customer experience
Use data and insights to inform resourcing decisions, identify capability gaps, and prioritise where to invest
Collaborate with APJ and Global CSM leadership to align on strategy, share best practices, and drive consistency across regions
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 2000 companies trust our robust suite of products and services to power their businesses.
Work/Life Harmony
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, we are enabled to deliver better outcomes.
In this role, you'll lead a team of experienced Customer Solution Managers (CSM) who partner with these customers to turn ambitious AI and cloud strategies into real outcomes. But this isn't a pure people-management role. You'll stay close to customers yourself, stepping in to help resolve complex challenges, unlock executive relationships, and ensure your customers are getting the most out of AWS.
What sets this role apart is the breadth of what you'll own. Beyond coaching and developing your team, you'll shape how the CSM function operates in ANZ, from growing a team, to enablement and process improvement. You'll collaborate with APJC and Global stakeholders to build mechanisms that scale, drive consistency, and continuously raise the bar for customer outcomes. If you're energised by building teams, solving hard problems alongside customers, and creating something better than what exists today - this is the role.
Key job responsibilities
Team Leadership & Development
Lead, coach, and develop a team of experienced CSMs supporting customers across Software, Media, Entertainment, Energy and Telco
Set clear expectations and provide regular feedback that helps your team grow technically and professionally
Own the end-to-end hiring, onboarding, and training pipeline, attract top talent and ensure new hires ramp quickly and effectively
Create an inclusive, high-performance team culture where people do the best work of their careers
Customer Impact
Engage directly with customers to drive results, resolve challenges, and help them best engage with AWS services and teams
Build and maintain executive-level relationships with key customer stakeholders across your portfolio
Provide prescriptive guidance based on AWS best practices, helping customers navigate complex AI and cloud transformations
Ensure your team delivers measurable customer outcomes, from migration milestones to AI adoption and business value realisation
Operational Excellence
Design and implement scalable mechanisms that improve team efficiency, reduce friction, and enhance customer experience
Use data and insights to inform resourcing decisions, identify capability gaps, and prioritise where to invest
Collaborate with APJ and Global CSM leadership to align on strategy, share best practices, and drive consistency across regions
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 2000 companies trust our robust suite of products and services to power their businesses.
Work/Life Harmony
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, we are enabled to deliver better outcomes.
