Lead Field Service Technician

Lead Field Service Technician

Location: Sydney (NSW)

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.

Join Us and Make an Impact.

As a Lead Field Service Technician, you will provide on-site technical support and assist the team in delivering work across customer sites. Ensure high-quality service, minimise downtime, and maintain strong customer satisfaction while supporting workload coordination, system improvements, and effective collaboration with technicians, subcontractors, and internal teams.

Key Responsibilities:

• Service and maintenance of Honeywell and third-party equipment (as per trade expertise)
• Configuration, Diagnoses Fault, repairs and Programming of building services (e.g. CCTV, Type 1A, Access control and Third-Party Systems).
• Software load and Configuration of Honeywell Systems and other systems as required.
• Minor Project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
• Technical consulting, design and implementation of Honeywell Systems leveraging off your Honeywell and Industry product knowledge to the service business and customers (existing and new). This includes pre-sales support to the account team and technical lead on implementation projects
• Contract Retention and New client contact
• Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.
• Site audits.
• Ensure Playbook activities are completed for the team each month.
• HSE assessments are carried out and updated annually for all contracts and projects.
• HSE Safety Plans are available at all sites as required.

Key Experience & Capabilities:

• Intermediate to High computer skills
• Supervisor Trade Certificate an advantage
• Electrical Associate Diploma or higher an advantage
• Able to hold/Maintain Government security clearance if required
• Must have a full Australian Drivers Licence
• Fault finding and repairs to electronic equipment
• Gallagher experience preferred
• At least four years' experience with Honeywell/Non-Honeywell security systems and products across systems.
• Strong experience in building (Security) Systems including trouble shooting, fault finding and problem diagnosis.
• Security license

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. https://work180.com/en-au/for-women/employer/honeywell

Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.

We're also proud to be recognised as an AWEI Bronze Employer and a Veteran Employment Supporter, further demonstrating our dedication to diversity, equity, and inclusion across all communities.

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