Communications Clerk

Employment Type: Casual
Position Classification: Administration Officer Level 2
Remuneration: $33.59 - $34.70 Per Hour + Superannuation
Hours Per Week: 0
Requisition ID: REQ674337
Location: Tamworth Hospital
Closing Date: Sunday 05 July 2026

Be the calm in the middle of a busy Emergency Department.

Looking for a fast-paced role where every day is different? Join our Emergency Department team as a Communications Clerk and play an important part in supporting doctors, nurses, patients and their families when they need it most.

As the first point of contact for many enquiries, you'll help keep communication flowing, support the clinical team and ensure the department continues to run efficiently in a dynamic healthcare environment.

About the Role

Working within our busy Emergency Department, you'll be responsible for answering phones, responding to enquiries, coordinating requests and providing essential administrative support to doctors, nurses and the wider clinical team. No two shifts are the same, so you'll need to think on your feet, manage competing priorities and provide compassionate customer service to patients and their loved ones.

This is a rewarding opportunity for someone who enjoys working in a collaborative team while making a genuine difference to patient care.

About You

We're looking for someone who:

• Thrives in a busy, fast-paced environment.
• Can adapt quickly when priorities change.
• Has excellent communication and customer service skills.
• Demonstrates empathy and professionalism when supporting patients, families and staff.
• Enjoys working as part of a multidisciplinary team while also managing their own workload.
• Brings a positive attitude and willingness to learn.

Support You'll Receive

You'll never be expected to learn the role on your own. From day one, you'll be supported by an experienced Patient Services Manager and paired with an experienced buddy for approximately 4-6 weeks, providing hands-on training and guidance as you build your confidence in the role.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family
  

What you'll be doing

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via [email protected] or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [email protected] for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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