Support Officer - Aged Care

• Maximum term role until 30 June 2027
• Part-time position – 30.4 hours per week
• Location – Blacktown, NSW

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

This role primarily works within our Telecross and Telechat programs. These are telephone-based service supporting older Australiansto maintain social connectedness and independence. The role relies heavily on phone based and Microsoft Teams interactions with volunteers, colleagues and clients. The role is fast paced, requires attention to detail and ability to keep our values and client focus at the centre of operations.

What you will bring

• Comfortable working in a fast paced online environment across multiple software platforms
• Demonstrated participant centered approach to your work and interactions
• Ability to support and coach volunteers
• Demonstrated ability to work in a virtual team
• Knowledge of the issues facing older Australians, particularly around social isolation and loneliness
• Demonstrated ability to think outside the box to resolve to volunteer and participant concerns

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options

Career development: Access to ongoing learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award – Level 3.

For additional enquiries, please contact Peta Page at [email protected] for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered.

Applications close: Friday, 10 July 2026 – ‘interested applicants are encouraged to apply as soon as possible as we will be reviewing applications as they are received and may close this advert only

While we appreciate the interest in our role, we will not be engaging with Agencies or Agency Candidates for this position.