Posted 26 June, 2026
Enterprise Support Business Development Sales Operations, Enterprise Support Strategy & Operations (ESSO)
Amazon
AU, NSW, Sydney
Full Time
Reference: 71_457722_daebb923-0a12-436b-adce-6ebc17d98bfd
AWS Enterprise Support is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Would you like to join the operations organization for one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS Enterprise Support. Enterprise Support, Strategy and Operations (ESSO) is hiring!
(ESSO) is looking for a smart, enthusiastic, and creative thought leader with a background in sales operations and supporting field organizations. This individual contributor will own the day-to-day operations for the APJC Premium Support Business Development (PSBD) businesses and partner with the Geo and Business Operations Leaders to support and execute their drive for revenue growth, and increase adoption of AWS Support Services in line with the GTM strategy.
We are looking for a leader who can leverage their depth of operations experience to drive the performance, effectiveness, and efficiency of Premium Support Business Development teams and partner cross functionally to deliver improvement initiatives that will accelerate the opportunity to cash process. This role will hold a variety of responsibilities ranging from day-to-day operations, to delivering business insights and recommendations, to owning and executing key field BD operations activities and mechanisms within the geographies (ie. territory planning), to driving strategic planning activities within the geographies, to leading initiatives focused on process improvement and organization efficiency.
The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships, demonstrate strong communication and collaboration skills, organizational skills, and attention to detail. This is a hands-on position - the ideal candidate must be willing to "roll up the sleeves", dive deep, and solve important business problems. The candidate must be able to use AI to drive efficiencies both in their own work and to support automation for their stakeholders.
Key job responsibilities
Key job responsibilities
As a Sales Operations Manager, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:
Accurately plan, forecast, and execute on the monthly, quarterly, yearly objectives for one or more geographies
Act as the sales focal for the Line of Business for one or more geographies
Support the development of sales processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
Support strategic planning and annual planning activities with and for the geo leaders
Own and execute key Field BD operational mechanisms
Support and execute Premium Support Business Development rhythm of business
Manage the development of continuously evolving forecast models and methodologies, quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services, including any cadenced reporting
Support and execute initiatives focused on driving business performance, efficiency, and effectiveness of Premium Support Business Development and across the Customer Lifecycle to accelerate opportunity to cash
Partner with BD leaders to drive execution of go-to-market strategies and implement the necessary enablement for AWS field sales teams
Drive process improvement and change management - lead and deliver training as needed
Manage the cadenced business reporting for the business segment.
Develop relationships and processes with sales, finance, ES Leaders, sales operations, and other stakeholders
Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes, and programs.
Would you like to join the operations organization for one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS Enterprise Support. Enterprise Support, Strategy and Operations (ESSO) is hiring!
(ESSO) is looking for a smart, enthusiastic, and creative thought leader with a background in sales operations and supporting field organizations. This individual contributor will own the day-to-day operations for the APJC Premium Support Business Development (PSBD) businesses and partner with the Geo and Business Operations Leaders to support and execute their drive for revenue growth, and increase adoption of AWS Support Services in line with the GTM strategy.
We are looking for a leader who can leverage their depth of operations experience to drive the performance, effectiveness, and efficiency of Premium Support Business Development teams and partner cross functionally to deliver improvement initiatives that will accelerate the opportunity to cash process. This role will hold a variety of responsibilities ranging from day-to-day operations, to delivering business insights and recommendations, to owning and executing key field BD operations activities and mechanisms within the geographies (ie. territory planning), to driving strategic planning activities within the geographies, to leading initiatives focused on process improvement and organization efficiency.
The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships, demonstrate strong communication and collaboration skills, organizational skills, and attention to detail. This is a hands-on position - the ideal candidate must be willing to "roll up the sleeves", dive deep, and solve important business problems. The candidate must be able to use AI to drive efficiencies both in their own work and to support automation for their stakeholders.
Key job responsibilities
Key job responsibilities
As a Sales Operations Manager, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:
Accurately plan, forecast, and execute on the monthly, quarterly, yearly objectives for one or more geographies
Act as the sales focal for the Line of Business for one or more geographies
Support the development of sales processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
Support strategic planning and annual planning activities with and for the geo leaders
Own and execute key Field BD operational mechanisms
Support and execute Premium Support Business Development rhythm of business
Manage the development of continuously evolving forecast models and methodologies, quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services, including any cadenced reporting
Support and execute initiatives focused on driving business performance, efficiency, and effectiveness of Premium Support Business Development and across the Customer Lifecycle to accelerate opportunity to cash
Partner with BD leaders to drive execution of go-to-market strategies and implement the necessary enablement for AWS field sales teams
Drive process improvement and change management - lead and deliver training as needed
Manage the cadenced business reporting for the business segment.
Develop relationships and processes with sales, finance, ES Leaders, sales operations, and other stakeholders
Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes, and programs.
