Sales Consultant Outbound - Home Support Program

• Location – Lewisham (Hybrid role)
• Full Time role covering parental leave for 1 year
• Pay rate – $42.20 per hour + superannuation
• Not for profit employer – up to $18,550 tax free!

Exciting things are happening at Catholic Healthcare. We have celebrated 30 years of providing care and now have more than 6000 employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

We are seeking a compassionate and organised Consultant to assess, coordinate and review the needs of CHSP (Commonwealth Home Support Program) clients and assist them to meet their individual goals with a wellness and reablement approach. In this rewarding role, you will work with clients, families, referrers and internal teams to support older people to remain independent and connected in their own homes.

This is a great opportunity for a client-focused professional who enjoys a busy, varied role and wants to make a genuine difference in the lives of older Australians through a wellness and reablement approach.

The role is Monday through Friday with work times of 8.30am – 4.30pm or 9.00am – 5.00pm. Initially you will be required to work full time in the office but after training can move to 2 days working from home. This is parental leave coverage for 1 year finishing July 2027.

Day to day this role will see you:

• Assessing, coordinating and reviewing CHSP clients in line with program guidelines and Catholic Healthcare policies and procedures
• Developing individualised care plans that reflect wellness and reablement approaches and each client’s identified goals
• Responding to client care matters and feedback within required timeframes
• Ensuring client My Aged Care profiles are updated to reflect Catholic Healthcare service delivery
• Informing and supporting clients, families and carers to understand relevant Catholic Healthcare products and services
• Maintaining accurate and timely documentation and records in Catholic Healthcare systems
• Working in accordance with Aged Care Quality Standards, program guidelines, policies and procedures
• Supporting the timely resolution and escalation of client incidents and complaints
• Proactively assisting clients with referrals for Home Care Package assessments where their needs change
• Participating in team meetings, training and coaching to support ongoing performance and service quality

To be successful in this role you’ll need:

• Experience delivering telephone-based customer service or client support
• A relevant Certificate IV or equivalent qualification in Health, Community Services or a related field would be well regarded
• Strong time management skills and experience working to targets, processes and competing priorities
• Intermediate to advanced computer skills, including Microsoft Office, databases and client management systems
• Knowledge of the community aged care sector and CHSP, or the ability to learn quickly
• Understanding of the Aged Care Quality Standards applicable to Home Care Services, or the willingness to learn
• Clear written and verbal communication skills, with a warm and professional phone manner
• A collaborative, adaptable approach and the ability to switch tasks according to daily priorities

What we can offer you:

• Not-for-profit tax benefits so you pay less tax
• Fitness Passport discounted gym benefits
• Paid Parental leave
• Long Service leave after 5 years
• 40+ Locations across NSW and QLD if you choose to move

Catholic Healthcare is a values-based organisation that welcomes applicants from all faiths and backgrounds. If you are passionate about supporting older people to live independently and stay connected to their communities, we’d love to hear from you.

Apply now!